Columbia University Facilities Management is looking for someone to be a part of their team. The successful candidate for this position will be a critical component of the residential property management team.
Reporting to the Director for Residential Services, the Assistant Director will be responsible for ensuring the delivery of high quality service to clients while maximizing the efficient use of University resources.
The Assistant Director will support the implementation of new strategies and processes designed to enhance work quality, productivity, and customer service for a diverse portfolio of University owned properties as outlined by the Director for Residential Services.
The Assistant Director will utilize prior supervisory and technical experience to support all aspects of property management, including supporting the programmatic and fiscal strategy for achieving departmental goals.
Working closely with project management staff, oversee capital projects and apartment renovations.
Responsible for the inspection of buildings and apartments to ensure superior maintenance and work quality and compliance to established rules and procedures by both building employees and contractors.
Administer performance standards to meet the service expectations of a broad client base and productivity measures to identify and track progress and customer satisfaction.
Maintain effective communications with clients.
Perform additional duties and assist with various management projects as needed.
Bachelor's degree and/or its equivalent, plus a minimum of 3-5 years related experience required.
A minimum of three years related experience in residential property management and tenant relations required; preferably in New York City.
Strong customer service orientation.
Excellent interpersonal, communication and team building skills are essential.
Demonstrated ability to manage numerous and diverse activities simultaneously, organizing and prioritizing appropriately to meet demands and expectations.
Successful candidate must be able to work independently, problem solve, make recommendations for change, implement and provide a strong process perspective.
Strong supervisory experience required preferably with Local 32B-J employees.
Familiarity with New York City building codes, and housing laws necessary.
Strong computer skills required, including familiarity with Microsoft Office.
Some project management/construction supervision experience preferred.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 506254
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.