Are you looking to put your technical background into practice in a stable lucrative career?
Lex has an entry level Sales Support opportunity for an effective communicator who can provide our customers and Lex coworkers an exceptional level of support. The Sales Support team assists our entertainment and industrial customers gain the power distribution products they need to bring their ideas to life.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Perform order and RMA entry for standard and non-standard products.
Monitor the shared mailboxes to ensure timely customer responses.
Attend and participate in department meetings and monthly progress report meetings.
Maintain a high volume of data entry while focusing on speed and accuracy.
Act as a liaison between Sales, Engineering, Purchasing, Production and the customer as
Respond promptly and accurately to all internal and external customer requests.
Work with Territory Managers and Inside Sales Reps via Email/phone on clarification of RFQ and purchase order information, will call pick-ups and submittal drawing approval.
Reply to all customer requests within two hours.
Gather appropriate information and documents submitted by the client.
Maintain professional demeanor during all interactions.
Work effectively and efficiently to resolve customer issues and know when to escalate matters to next level of support.
Work effectively with team members to provide exceptional support for internal and external customers.
Provide customers with friendly, fast, professional, and knowledgeable customer support.
Provide suggestions to improve departmental processes.
Actively enhance product, technical, and industry knowledge.
Communicate solutions, successes, and opportunities to the Sales Support Supervisor and/or Inside Sales Manager.
Accurately maintain electronic databases and sales history files.
Attend bi-weekly team RAP sessions and individual monthly RAP
Complete other tasks as assigned.
Positive customer satisfaction with “support” as measured by the annual Customer Service Survey & Internal Lex Survey
RMA and Lex Metrics
Maintaining quick and accurate response time for orders, quotes and RMA’s
Knowledge, Skills, Abilities and Requirements:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
A high school diploma / GED is required. A college degree in business, the arts, technology or similar field is beneficial.Customer service experience preferred, with history of demonstrated success
Polished internal and external customer service skills
Exceptional computer skills including: Microsoft Word, Excel and Outlook, Internet
Effective oral and written communication; good spelling, grammar and attention to accuracy
High level of professionalism and a consistent, reliable work ethic
Ability to maintain a good attendance record in order to effectively facilitate the connection between our customers’ needs and company resources and colleagues.
Superior time management and organizational skills are required in order to stay on top of sales orders and their shipment.
Sense of urgency and ability to meet tight deadlines on a daily basis
Ability to manage multiple tasks and perform well under pressure
An attention to detail and a drive to reach/exceed sales goal targets
Strong problem solving skills and troubleshooting ability
Ability to extend a professional image through a high level of personal integrity and a strong work ethic
Ability to work within a team and independently
Empathetic interpersonal interaction
Problem solving/?analytical and basic math skills
Strong organizational skills
Internal Number: LexFeb2020
About Lex Products
Lex Products LLC
Lex Products LLC is a leading manufacturer of innovative power distribution and control systems designed to withstand rough use and harsh environments. Through Lex’s portable power systems (including distribution boxes, cable assemblies, work lighting, cable protectors, etc.) we provide our entertainment, industrial and military customers the energy needed to successfully accomplish their goals. To learn more, see our web site at www.lexproducts.com.
Lex Products is an EOE/AA Employer
Lex Products is a Drug Free Equal Opportunity Employer
Reasonable accommodations may be made to assist individuals with disabilities
who can perform the position’s essential job functions.