Reporting to the Director of Mission Integration, the Volunteer Services Manager is responsible for developing and managing all aspects of individual and group volunteer activities. These activities include, but are not limited to, recruiting, training and supporting volunteers at all agency locations. This includes: Marillac Social Center, St. Vincent DePaul Center, and Foglia Family Center. The Volunteer Manager will ensure that all volunteer services are aligned with Marillac St. Vincent’s mission, strategic plan, and financial goals.
Duties & Responsibilities
Responds to all volunteer inquiries by individuals and groups.
Interviews, trains and onboards all approved volunteer candidates.
Develops, and updates yearly, a comprehensive volunteer needs assessment for the agency and establishes measurable Volunteer Service goals consistent with the agency’s mission, financial goals and strategic plan.
Conceptualizes, creates, and monitors a Volunteer Services manual, including applicable policies and procedures.
Develops job descriptions, orientation and training materials for volunteers.
Collaborates with appropriate staff to identify volunteer needs, provide volunteer placement, and ensure volunteer engagement.
Identifies, implements, and assesses quality improvement strategies for the volunteer program.
Maintains accurate, comprehensive and current volunteer information and documentation, including entry into Raisers Edge.
Works with the Development team to plan and implement high quality corporate service and partnership activities.
Assists the Development Special Events Manager with volunteer staffing and management at Special Events.
Maintains volunteer relationships by gathering feedback periodically.
Tracks volunteer hours and records performance.
Submits monthly and annual reports of volunteer activities and outcomes.
Plans, organizes and implements yearly volunteer recognition event.
Bachelor’s Degree from an accredited college or university.
Strong knowledge of best practices in volunteer leadership. Certification in Volunteer Administration (CVA) a plus.
A Minimum of two consecutive years of volunteer program coordination and/or project management.
About Marillac St. Vincent
Marillac St. Vincent Family Services strengthens, empowers, and gives voice to those in need – in the Vincentian spirit of service - through education and comprehensive programs to build vibrant communities in Chicago.