Information Technology Systems and Services (ITSS) at the University of Minnesota Duluth seeks a passionate, dedicated professional to join a creative and collaborative team to support faculty, staff and student technology needs. A successful candidate will have excellent technical and interpersonal skills and a strong commitment to supporting ITSS values including team focus, trust, integrity, realistic optimism, self-motivation, caring, and creative problem solving.
Job Duties:
Customer support (75%)
Assist campus customers who call or visit our technology Help Desk.
Install, configure and support campus technology, hardware and software.
Perform troubleshooting and assessment for a broad range of technology-related problems.
Assess, prioritize, and track personal projects and processes.
Consult with and support campus members regarding the use of information technology hardware and software.
Recognize a diversity of problem-solving skills and how they can lead to better solutions.
Work in coordination with other technology staff and student employees.
Provide assistance on special technology-related projects.
Other (25%)
Keep abreast of new technologies, make recommendations and facilitate implementation.
Work as a member of ITSS teams.
Complete other duties as assigned.
Required Qualifications:
A BA/BS degree in MIS, Computer Science, or a closely related field; or a combination of related education and work experience in system support and problem resolution to equal four years.
Strong customer service skills and background working with customers, colleagues and teams.
Experience and proficiency with a variety of technology and devices.
Preferred Qualifications:
Willingness to learn new skills and technologies.
Ability to troubleshoot a variety of issues, both face-to-face and remotely.
Experience working independently on projects, managing time, and multi-tasking.
Ability to work effectively with individuals from diverse communities and cultures.
Internal Number: 335191
About University of Minnesota, Duluth
The University of Minnesota Duluth integrates liberal education, research, creative activity, and public engagement and prepares students to thrive as lifelong learners and globally engaged citizens.
