Partner with CBRE Alliance Director and/or Service Level Leaders to develop, track, monitor and execute overall account strategy (Annual Strategic Agenda) coordinate joint sessions to gain alignment on annual strategy with defined goals/targets.
Develop performance improvement process from evaluation to implementation, underpinned by ROI and cost/risk to achieve intended results.
Provide overall leadership and support to ensure the effective implementation and coordination of Glidepath and Cost Save Programs.
Work with Service Line Leaders to develop effective communication and training programs in support of the various initiatives thus driving global consistency, and positive engagement.
Contribute in the development of, and track performance of Critical and Key Performance Indicators; liaise with account finance to develop and submit CPI and/or KPI approval/management-incentive fee documents to client.
Provide overall leadership to consolidate performance reports and provide regularly scheduled views of CPI and KPI performance with client.
Formalize internal (i.e. deliverables, annual SET meetings, etc.) and external (client) communications.
Provide program management expertise for the implementation of key initiatives which may include the implementation, maintenance, and improvement of technology platforms to aid in account delivery.
Develop effective communication program that drives an integrated service delivery model.
Ensure compliance with governance structure with respect to meeting frequencies, deliverables and objectives. Oversee monthly operations review meetings and provide support where/if necessary.
Act as governance point of contact to ensure services provided align with contractual requirements (and ensure that contractual obligations are met such as reporting, governance structures, etc.)
Other duties as required to support overall client and/or account strategy.
Preferred location at client site in Indianapolis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of eight years of related experience in program management delivering continuous improvement initiatives in the technology, contract governance, communications and operations functions, including experience in business integration in the commercial real estate industry. Minimum of 5 years' managing critical and dynamic teams.
Requires strong analytical and quantitative skills to comprehend, analyze, and interpret highly complex business and financial data and develop innovative solutions. Ability to solve advanced problems and deal with a variety of options in complex situations.
Ability to develop reports, manuals, speeches and presentations using distinctive style on complex topics to employees, clients, and senior leadership.
Requires strong relationship building skills to motivate and negotiate effectively with key employees, senior leadership, and client groups to take desired action. Ability to respond effectively to the most sensitive issues.
Requires strong working knowledge of process analysis, standardization, improvement and redesign. Intermediate skills with Microsoft Office Suite.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Strong leadership, problem-solving and analytical skills. Strong process skills. Strong sense of urgency. High level of problem solving skills in ambiguous environment. Strong sense of accountability and ownership.
Intermediate skills with Microsoft Office Suite including MS Project.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.
Internal Number: 20003152
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.