Cornell Information Technologies' (CIT) is looking for a Technology Engagement Managerto join our Enterprise Applications (EA) team to provide project management, business analysis and coordination for internal IT projects that span a wide variety of business solutions across a diverse portfolio. If you are passionate about leading solutions, learning new technologies, interacting and collaborating with diverse, cross-functional teams and solving complex problems then this may be the position for you.
Reporting directly to the Assistant Director of Enterprise Applications, the Technology Engagement Manager will manage and implement EA technical projects and solution deployments of various size and complexity. The person in this role will need to gain and maintain a deep understanding of the suite of EA services and help guide new and existing customers and lead various internal projects and requirements gathering. This position will play a lead role for EA projects, customer satisfaction, process re-engineering, automation and improvement.
This role will serve in an IT project-based capacity focusing on commercially available products/features, mainly enterprise applications including software as a service and enterprise platforms.
Working as a member of the EA team and with campus stakeholders, the Technology Engagement Manager will:
Partner with Assistant Director to create and maintain overall tracking mechanism for EA portfolio, regularly reaching out to customers to ensure expectations are being met in addition to understanding the customer's future needs that EA services can provide. Ensure services delivered are aligned with schedule, quality, scope, and budget.
Provide management of EA project portfolio. At a minimum, this includes, partnering with design and development staff to lead business analysis, requirements gathering, architecture design and tracking for each project.
Lead small-medium size internal projects and resources and interface with large projects that span CIT, EA and campus units.This includes project planning, scope and change management, business analysis, estimates, budget monitoring, requirements gathering, vendor engagement, contracts/statements of work preparation, invoicing, facilitating meetings, communications, demos, ensuring proper testing and quality reviews.
Provide resource management as it relates to assigned initiatives including planning, monitoring, and adjusting resource allocations and utilization for all projects.
Promote engagement, transparency and collaboration.Escalate issues early and often. Recommend solutions and implement as appropriate.
Report regularly to Assistant Director and others, as required, on project performance (service delivery, progress, financial aspects, etc.).
You should have experience...
working in an enterprise IT environment.
leading or managing complicated, large-scale IT projects/assignments.
in all aspects of project management and working directly with development teams.
with Agile methodology and leading sprints.
with business analysis and documenting functional requirements.
managing stakeholder expectations and communications.
architecting, configuring and supporting enterprise collaboration software, specifically cloud-based services and vendor packaged "off the self" configurable solutions.
Cloud, Software as a Service, ERP, CRM solutions
Bachelor's degree with a minimum of 5 years combined professional experience in the areas of:project management/coordination, customer relationship management, business requirements analysis, architecture design, management of enterprise software, preferably cloud-based services and vendor packaged "off the self" configurable solutions, or equivalent combination of education and experience.
Excellent leadership, interpersonal, analytical, written and oral communication skills.Must demonstrate very strong consensus building and relationship management skills.
Ability to convey information to varying levels of technical knowledge and roles is essential.
Ability to analyze requirements, propose solutions, work collaboratively and meet deadlines.
Work independently as well as participate as a team member on dynamic, deadline driven, complex initiatives with multiple competing priorities.
Translate customer needs into technical recommendations and development plans.
Assess and compare various alternatives and clearly communication tradeoffs.
Negotiate schedules and timelines to align with business cycles.
Highly motivated team player with a positive "can do" attitude and passion for working with customers.
High degree of initiative and results orientation with a strong attention to detail.Self-starter who set priorities, takes on new projects and drives deliverables to execution with full accountability.
Experience as a lead or project manager in deployment of enterprise applications / platforms and services such as Student Information Systems, Document Management, Administrative software packages or CRMs.
IT/Enterprise related projects or working within an enterprise applications development team
Using or working with systems similar to PeopleSoft, Perceptive Content or Salesforce
Resource management and business life cycle practices
Working knowledge/understanding of cloud offerings (SaaS, IaaS, PaaS)
Understanding infrastructure components necessary to manage or integrate on-premises and cloud offerings, AWS experience a plus
Root cause analysis and problem resolution
Data collection, analysis and synthesis across multiple groups and presenting results and metrics
Adapt to changing priorities, situations and demands
Effectively manage multiple tasks with often competing priorities, maintaining consistency, organization and with close attention to detail
Effective communication (written and verbal), interpersonal, and presentation skills
No Visa sponsorship available for this position.
University Job Title:
IT Project Manager IV
Pay Rate Type:
Number of Openings:
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