This announcement is posted as available position openings occur. New positions will be held open for a minimum of five days from the date of posting. Repeat postings may be closed at any time. Employment is contingent upon new employee providing documents verifying United States citizenship, or for aliens, documents verifying legal permission to work in the United States. According to position requirements, passing a background check and/or a functional capacity test may also be required. For further information, please call 909-607-7816, view our Web page at www.cgu.edu or inquire in person at the Human Resources Department, 150 East Tenth Street, Harper 118, Claremont, CA 91711.
The Online Education Support Coordinator works as a member of the Academic Computing team in the Office of Information Technology at Claremont Graduate University. Duties include supporting the ongoing maintenance of the existing course portfolio from module to module by managing the relationships and needs of instructional design firms, faculty and staff stakeholders, and others. The coordinator will implement an iterative process of review, changes, and updates that ensure ongoing relevance, up-to-date content, pedagogical soundness, and accuracy. The Coordinator is responsible for documenting, consolidating and implementing ongoing changes to course content within the Canvas Learning Management System based on feedback from faculty staff, students and other stakeholders. Iteration will include regular course maintenance through smaller tweaks/fixes, as courses are prepared each semester, as well as larger course redesigns on a semi-annual or longer bases, arising from stakeholder feedback and changing educational needs. The other major duty of the coordinate is to provide readily available support to online course delivery, working with student success staff, OIT, and external vendors.
This position reports to the Director of Educational Technology and Client Services, with daily supervision from the Assistant Director of Educational Technology and a dotted line to the Director of Online Education.
The regular hours for this position are 8:30 am– 5:00 pm. Hours will vary due to needs of the project, department or University.
Works within the Academic Computing team in collaboration with other IT team members as well as other university departments on a variety of online, hybrid and traditional programs in course development and support efforts.
Provide specialized project management and support for the delivery of online and hybrid degree programs and related projects and activities, including consultation, administration, design, training and support:
Consultation with stakeholders on Technical requirements and capabilities of Campus Technology Resources, Instructional Design, Course assets (including Interactive Learning Objects, media content and other learning elements), and course integrations (LTI and API integrations) with other technologies
Administration of online course delivery content and systems, as well as vendor relationships, course iteration and development processes, quality assurance and improvement.
Coordination, including working with subject matter experts and instructional designers to implement changes and improvements to courses semester by semester in the short term, and whole course redesigns on a longer-term basis that reflect CGU’s quality standards
Perform quality assurance checks on completed courses
Training to stakeholders on the technologies and processes involved in instructional design and delivery in online contexts
Support services for online course delivery throughout the semester
Performs other essential duties and tasks specific to the position and assist other IT staff members as needed.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.
Expert knowledge of Instructional Design and Delivery and understanding of Quality Matters, Online Learning Consortium and similar online learning rubrics
Excellent knowledge of project management, including initiation, needs gathering, execution, fiscal and asset management.
Experience in online classroom teaching or workshop facilitation
Experience with the Instructure Canvas learning management system or similar LMS
Highly skilled problem solving and thinking outside of the box.
Excellent communication skills.
Excellent ability to work in cross-functional teams.
Ability to deal calmly with frustrated users.
Highly flexible, maintaining regular availability
Provide knowledge centric and replicable services and solutions
Provide personalized per project support
Ongoing maintenance and management
Knowledge of gathering project needs and requirements, including niche-specific compliances
Must be able to safety lift up to twenty pounds to waist level unassisted.
Must be able to sit, stand, walk, bend, climb, push, pull, stoop, twist, and stretch.
Ph.D. or Master’s degree preferred or any combination of education, training, or experience that provides the required knowledge, skills, and ability. Three years of related experience required. Must possess a valid California driver’s license and meet CGU’s authorized driver’s requirements.
No direct supervisory responsibility. Will manage the relationships with external vendors and stakeholders.
APPLICANTS ACCEPTABILITY FOR POSITIONS REQUIRING USE OF A COLLEGE VEHICLE IS CONTINGENT UPON A DRIVING RECORD ACCEPTABLE TO THE COLLEGE’S AUTOMOBILE LIABILITY INSURANCE. PROMOTION FROM WITHIN IS ENCOURAGED WHENEVER QUALIFIED EMPLOYEES OF CLAREMONT GRADUATE UNIVERSITY ARE AVAILABLE. INTERESTED EMPLOYEES ARE URGED TO CONTACT THE DIRECTOR OF HUMAN RESOURCES IF QUALIFIED FOR ANY OF THE ABOVE OPENINGS. PLEASE DO NOT CONTACT DEPARTMENTS DIRECTLY.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, place of national origin, sex, age, sexual orientation, or physical handicap in its employment practice and in admission of students to educational programs and activities in accordance with the requirements of Title IX of the Education Amendments of 1972 and other applicable laws. Claremont Graduate University is committed to affirmative action in employment practices regarding ethnic minorities, the physically handicapped, Vietnam-era veterans and women.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.