REPORTS TO: Senior Director, Individual Philanthropy
The Director, Philanthropy Operations is responsible for overseeing the database management, fundraising reports and research functions in support of fundraising and stewardship at the St. Louis Symphony Orchestra. Reporting to the Senior Director, Individual Philanthropy, the Director serves as a key leader within the Philanthropy team. This role sets the overall direction for systems and processes that support and contribute to the success of the Symphony in collaboration with the President, VP’s and the Philanthropy team.
The successful candidate will be highly motivated, a strategic thinker, a team player, passionate about the mission of the SLSO and possess the poise, experience, and attitude to build and sustain positive relationships with all stakeholders.
FUNCTIONS OF THE JOB
· Work closely with the Philanthropy team to enhance fundraising and stewardship through data management, gift processes, reports and research;
· Supervise Philanthropy Operations Team and oversee Philanthropy Operations in recording and processing all gifts and pledges, tributes, acknowledgements and benefit fulfillment;
· Proactively identify major gift leads and prospects using a variety of tools such as analysis, data mining techniques, and screening information;
· Coordinate and facilitate prospect review for identifying new prospects and tracking overall donor strategies;
· Conduct research and develop profiles for prospects and donors for use by Philanthropy Team in a variety of capacities, including cultivation, solicitation and stewardship;
· Create and maintain development metrics and progress reports to track progress toward key priorities and goals;
· Serve as Philanthropy’s day-to-day liaison with the Finance and IT teams;
· Develop financial reports and analyses to support donor stewardship and engagement strategies;
· Produce workforce efficiency analyses;
· Review and approve gift reports and summaries;
· Draft, review and monitor pledge agreements and billing/reminder systems;
· Document division business processes and database policy in a handbook and update it as needed in conjunction with the database administrator;
· Perform other duties as needed or directed.
Bachelor’s Degree or equivalent combination of education and experience.
· Position requires a minimum of 3-5 years’ experience in a similar or related function.
· Demonstrated analytical experience generating, extracting, and manipulating data reports to assist with institution strategic direction.
· Advanced proficiency using fundraising and/or SQL-based constituent relationship management (CRM) databases; knowledge of Tessitura preferred.
· Strong qualitative and quantitative analytical and research skills.
· Supervisory experience is preferred.
· Broad knowledge of fundraising practices.
· Experience in moves management and prospect research strongly desired.
· Interest in and/or appreciation for classical music and music education preferred.
Skills and Abilities:
The successful candidate will have:
· Ability to work both independently and collaboratively to accomplish responsibilities, set priorities, goals and projects.
· Strong database manipulation skills.
· Strong analytical, problem solving, and logic skills.
· Ability to manage multiple projects simultaneously with high degree of accuracy.
· Strong project management skills: organized, detail-oriented, accurate and efficient.
· Ability to work with confidential data.
· Excellent verbal and written communication skills with the ability to work with both technical and non-technical users.
· Determination to provide excellent customer service to both internal and external customers.
· Innovative and open to exploring and implementing new ideas
· Expertise in MS Word, Excel, Outlook and database management software.
· Cooperative, flexible attitude and good interpersonal skills.
Employer will assist with relocation costs.
About St. Louis Symphony Orchestra
Celebrated as one of today's most exciting and enduring orchestras, the St. Louis Symphony Orchestra is the second-oldest orchestra in the country, marking its 140th year with the 2019/2020 season. Widely considered one of the world's finest, the SLSO maintains its commitment to artistic excellence, educational impact, and community connections – all in service to its mission of enriching lives through the power of music.