The University of Southern California (USC) is embarking on a major program to enhance our human resources and financial management capabilities through effective implementation of Workday enterprise systems.Â One component is an initiative to optimize our current use of the Workday Human Capital Management through improved adoption of existing functionality and the implementation of new features.Â The second component is supporting a transformation of the financial management environment in conjunction with implementation of the Workday Finance system. Â
We are currently seeking a Program DirectorofOrganizational Change Management (OCM) to join the Workday Programs team within the Information Technology Services (ITS) division. The Program Director will be responsible for defining, framing and structuring the organizational change management strategy for the Workday initiatives, assuring consistent application of OCM processes, policies and execution.Â Demonstrating ITS values in action.
The ideal candidate must possess at least 5 years of experience leading OCM in large, complex projects as well as experience building and managing high-performing teams. Ten years of experience in change management and/or project management as well as knowledge and experience with Prosci principles, methodologies and tools are strongly preferred.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
This is a fixed-term position with an anticipated end date of July 31, 2021 Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What Youâll Do:
Assembles the OCM team, training and guiding the work of multiple specialists and related staff. Promotes innovation and transformation in business processes and policies through OCM engagement with individuals and departments. Refers and escalates opportunities to project and business leaders as needed.
Defines, frames and structures the organizational change management strategy for large, significant and complex initiatives, assuring consistent application of OCM process, policy and execution throughout initiatives and/or programs. Recruits, organizes, and coaches teams including OCM, communication, and training specialists.
Oversees OCM, fostering innovation in business processes and smooth current-to-future transitions for all stakeholders with focused strategies to achieve maximum adoption and utilization. Partners with project or program manager to ensure that OCM objectives are supportive of and integrated with overall project plans, and are achieved on-time and within budget. Creates overall OCM plan, including communication, manager and executive coaching, training and resistance mitigation plans. Assures consistent application of OCM strategy while allowing appropriate flexibility on approaches and tactics to meet distinctive functional or departmental needs.
Consolidates information from OCM leads and team members on potential and emerging risks and resistance. Develops and directs program-wide mitigation strategies, escalating major issues and advising executives on their resolution.
Creates and implements procedures to evaluate the achievement of a project or initiativeâs goals and assesses the effectiveness of the OCM strategy, adjusts the OCM plans to respond to results, and shares outcomes with project leadership and sponsors. Develops and implements processes to determine adoption and utilization of new systems and procedures at the conclusion of projects. Documents lessons learned and recommendations for future initiatives.
Works with project leadership to develop, sponsor and change advocate coalitions. Establishes productive working relationships with key stakeholders to ensure engagement and support of program objectives. Engages and coaches project sponsors and other key executives in change efforts. Develops strategies for establishing and managing change advocate networks and other interventions to build community support for change efforts
Perform other duties as assigned or requested. The university reserves the right to add or change duties at any time
The Must Haves:Â
Bachelorâs degree in business administration, organization development, communication or related discipline.
5 years of experience supporting OCM in large, complex projects
5 years of experience building and managing teams
Experience and knowledge of change management principles, methodologies and tools
Strong oral and written communication skills
Ability to multitask, interact with multiple stakeholders and navigate changing priorities.
Ability to fluctuate between learning, teaching and head-down mindset
The Nice to Haves:
10 years of relevant change management and/or project management experience
Experience in Technology, Software, and/or software-as-a-service (SaaS) companies
Experience with system implementations, especially involving software-as-a-service (SaaS) solutions, or business transformation projects
Experience with Agile hybrid delivery and extending or modifying methodologies
Experience in managing a deployment or optimization of the Workday HCM feature sets
Experience with the higher education and/or a large matrixed organization
Minimum Education: Bachelor's degreeMinimum Experience: 5 yearsMinimum Field of Expertise: Bachelorâs degree in business administration, organization development, communication or related discipline. Experience supporting OCM in large, complex projects, including building and managing teams. Experience and knowledge of change management principles, methodologies and tools (preferably from Prosci), with a solid understanding of how people go through change processes. Strong oral and written communication skills, and the ability to multitask, interact with multiple stakeholders and navigate changing priorities. Able to fluctuate between learning, teaching and head-down mindsets.
Internal Number: REQ20085139
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.