Under the supervision of the Early Intervention Services Program Manager, the Patient Navigator will provide support, education and guidance to clients at high-risk for HIV and people living with HIV who need support with linkage engagement, and/or retention in care with the goal of supporting access and adherence to treatment and care. . This person will follow-up with clients by phone and in person to try to engage and retain them in services. More specifically, the job responsibilities of the Patient Navigator include:
Duties and Responsibilities:
Perform community outreach to work with other agency navigators to find and support activities to engage new clients in PrEP and linkage to care services.
Educate patients referred for PrEP about PrEP services and facilitate PrEP appointments for those interested in/potentially eligible for PrEP.
Meet with inpatients, ED patients, and patients at the JGBSP and/or Johns Hopkins Hospital clinics that are at high risk for HIV, newly diagnosed, or out of care providing support and encouragement about PrEP and/or living with HIV.
Educate these consumers in the availability, importance and effectiveness of PrEP and HIV treatment.
Work with the project director and project manager to develop and implement: a. data collection protocols and internal and external PrEP referral protocols for high-risk HIV negative individuals; b. entry and retention protocols for Moore clinic PrEP patients; and c. protocols to expand availability of PrEP case management and patient navigation services to other Johns Hopkins primary care sites that have the capacity to provide PrEP services.
Assist with tracking information and general record keeping.
Attend monthly meetings with the project director and project manager to review reports on Bartlett PrEP clinic and HIV supportive service activities i.e. adherence support, transportation coordination, prescription pickups etc.
Attend monthly meetings with other Johns Hopkins PrEP peer navigators
Work closely with other program navigators to plan and conduct navigation and outreach activities.
Assist the assigned client(s) in overcoming barriers to accessing PrEP and, primary medical care and support services.
Provide wellness check-in (s) for PrEP patients and assigned patients living with HIV.
Reinforce with clients the need to keep health care appointments.
Help clients attend health care appointments by offering escort or other support around the medical center.
Provide inspiration/motivation for persons struggling with PrEP adherence and/or psychosocial issues (i.e. sexual orientation, gender identity, unemployment) through support and education.
Provide support though phone calls, mailings, and in-person reminders in the clinic/hospital and/or community to ensure that clients return for follow-up visits.
Help patients develop methods for self-management; assist patients in developing strategies to help them adhere to medications and appointments.
Encourage patients to use supportive services and counseling.
Educate patients on self-advocacy skills and empower them to communicate effectively with their health care team.
Reinforce HIV prevention and harm reduction information as needed.
Provide resource materials to clients and agency staff.
Contact patients via mail, texting, social media and/or telephone to provide appointment reminders.
Conduct follow up telephone calls and other contacts with clients to ensure that services were obtained; reschedule appointments as needed.
Act as a liaison between Case Manager/clinic staff and patients as needed.
Communicate any issues of concern (e.g., drug use, non-adherence) to the supervisor of the program.
Participate in all training activities.
Establish and maintain working relations with the clinical care team.
Maintain client confidentiality.
Document and provide pertinent information regarding services delivered.
Meet on a regular basis for supervision and in-service learning.
Maintain professional relationship with clients.
Other duties as assigned.
High School Diploma or GED required.
Bachelor’s degree is preferable.
Complete and pass JHU competency exams in HIPPA privacy
A certificate in testing and counseling is preferable.
Two years related experience required.
Special Knowledge, Skills, and Abilities:
Understanding of concepts of HIV prevention and treatment, familiarity and acceptance of issues related to lesbian/gay/transgender communities
Experience working with people with unstable housing, substance use issues, dual diagnoses, and HIV/AIDS prevention and treatment services
Ability to negotiate diverse communities, and the clinical systems that serve those communities. Familiarity with local neighborhoods.
Good interpersonal, oral and written communication skills
Familiar with multicultural issues in health care settings
Excellent writing and interpersonal communication skills, particularly for communicating with a wide variety of individuals from patients to administrative personnel, experienced clinicians, and physicians
Ability to maintain clear professional boundaries
Proficiency with MS Word and MS Excel
Attention to detail and ability to chart and enter data accurately
Willingness to do community outreach and home visits as needed
Profeciency with social media is not required but is desired
Good documentation skills with ability to conform to documentation requirements
Ability to follow departmental and divisional requirements for the safe conduct of outreach visits
Ability to complete training requirements for HIPAA and other departmental policies
The work may involve travel. There is little likelihood of exposure to communicable diseases, hazardous materials, or pharmacological agents. Activities include but are not limited to:
Sitting in a normal seated position for extended periods of time
Reaching by extending hand(s) or arm(s) in any direction
Finger dexterity to manipulate objects with fingers rather than with whole hand or arm, for example, using a keyboard
Communication skills, using the spoken word
Ability to see within normal parameters
Ability to hear within normal ranges
Ability to move about
This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
Classified Title: Community Outreach Specialist Working Title: Community Outreach Specialist Role/Level/Range: ACRO40/E/02/CC Starting Salary Range: $29,411 -$40,435 Employee group: Full Time Schedule: M-F/8 hr/day Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 60000454-SOM DOM ID Moore Clinic Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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