The Vice President for Information Technology and Chief Information Officer (VP) provides effective leadership to enable AACOM’s business initiatives to be supported with and through technology. The VP is responsible for driving AACOM’s information and technology strategy and execution for its cloud, infrastructure and application platforms, and business solutions that support business needs and transform business processes for AACOM staff and stakeholders. The VP engages with AACOM’s senior leadership team to align the Information Technology Department’s priorities with AACOM’s strategic plan and to continually monitor opportunities to use technology to improve business results. The VP establishes policy in all areas of information technology and security and is responsible for strategic planning, management, leadership, and a long-term vision for using technology to drive AACOM’s strategic plan.
The VP is responsible for overseeing and directing the overall operations, daily activities, and staff of the IT Department ensuring systems integration, information security, maximum operating efficiency of systems, equipment, and procedures as well as overall cost effectiveness of IT operations. The VP is also responsible for the management and the delivery of all technological services including preparing and managing the IT Department budget.
Essential Duties & Responsibilities:
Implements and maintains continuity of a high functioning and effective IT infrastructure.
Leads the IT strategic planning and security risk assessment process and ensures AACOM’s assets are protected and potential issues have been identified and flagged.
Provides advice and guidance to senior leadership on the emerging challenges in information security and leads initiatives to implement strategies to effectively mitigate the risks.
Oversees definition of service level agreements (SLAs) related to contracted services and ensure SLAs are achieved and expectations are met (or exceeded).
Implements technology innovations and improvements based on continual assessment of institutional technology needs.
Creates an environment that ensures the integrity and continuous availability of institutional information, services, and operations including the development, oversight, and assessment of disaster recovery and backup plans.
Analyzes business needs presented by AACOM departments and recommends technical solutions.
Stays current on technology trends. Identifies technologies that can innovate and transform the Association’s information systems and services and assists management in developing short and long-range IT plans, goals, objectives, etc. Recommends changes or modifications to various systems and recommends new system enhancements designs and procedures.
Works with SVP of Finance & Operations and staff to develop strategies and plans to enhance mission delivery, improve user effectiveness, and foster innovation.
Establishes goals and performance and accountability measures to ensure staff are meeting timelines and goals, working within budgetary guidelines, and providing a high level of customer service delivery.
Fosters a work environment that encourages a culture of high performance focused on improving operations, streamlining work operations, and providing quality customer service.
Manages key relationships with IT vendors and service providers. Participates in vendor contract negotiations for new computer equipment, cloud computing services and software purchases.
Effectively and proactively collaborates with staff at all levels of the organization to devise and implement solutions for highest operational effectiveness.
Maintains consistent communication with the SVP of Finance & Operations and other staff members to ensure the quality and efficacy of technology programs and services.
Develops and implements all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Ensures staff adoption and proficiency in essential business technologies. Provides or arranges for staff training as needed in the effective use of the AACOM business systems. Develops user guides and other helpful materials to assist staff in effectively doing their jobs.
Manages AACOM’s portfolio of active IT projects and programs to ensure technology and resource capabilities and capacity can adequately fulfill business needs. Oversees all phases of projects from conception to completion.
Provides leadership, coaching, and direction to the IT staff managing the day-to-day operation, including annual reviews and goals.
Education and/or Work Responsibilities:
Over 10 years of IT experience in the form of direct and indirect management with strong business/project outcomes realized.
Advanced education with IT and technology focus, or related field.
Excellent organizational, oral and written communications skills with all client levels, including AACOM and stakeholder C-level and board executives and professionals.
Ability to partner with senior leadership across all departments on the design, development and implementation of technology-supported solutions that align with AACOM’s priorities.
Ability to manage, mentor, and develop IT staff and external resources so they are performing efficiently, effectively, and successfully.
Able to collaborate and work together with senior management staff to identify the AACOM’s crucial business requirements for information technology systems and resource capabilities.
Ability to create strong, positive relationships with AACOM staff, stakeholders, and organizational peers and to influence and drive change for maximum results and to stay abreast of latest trends and practices.
Effective business partner and establish solutions to facilitate greatest effectiveness of staff, stakeholders, business processes, and business functions.
Collaborate with end users to proactively solve problems and creatively develop optional solutions and alternatives.
Strong project management, critical thinking, prioritization, and reporting skills.
Ability to understand, synthesize, and effectively communicate complex information about the development and use of technology to AACOM’s board, senior leadership, and staff.
Strong technical base including experience with local and cloud based collaborative tools and concepts such as Association Management System (AMS), Content Management System (CMS), Customer Relationship Management (CRM), Amazon Web Services, Office 365, SharePoint, web and teleconferencing, online community, document sharing technologies, business intelligence, data quality, etc.
Strong attention to detail.
Experience with Family Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act of 1996 (HIPPA) data security and protection compliance issues.
About American Association of Colleges of Osteopathic Medicine
The American Association of Colleges of Osteopathic Medicine (AACOM) was founded in 1898 to lend support and assistance to the nation's osteopathic medical schools, and to serve as a unifying voice for osteopathic medical education.