Job ID: 2019-5826 Type: NYU IT (WS1170) # of Openings: 1 Category: Technology New York University
Serve as NYU IT liaison for onboarding NYU’s Service Management Tool (ServiceLink). Manage performance of services to clients as agreed in SLA's by ensuring that service level is achieved and client expectations are met or exceeded. This includes project definition, planning, resource management, execution, implementation and communication. The position will also be responsible for coordinating the efforts of NYU IT team members, third-party contractors and partners to deliver IT Services in support of business goals and objectives.
Bachelor's degree or equivalent combination of education and experience
5+ years of progressively responsible managerial experience in an information technology environment, with heavy emphasis on managing diverse technologies and engaging with diverse clients. Experience in assessing new client needs, developing and/or selling additional projects to meet needs based on conversations with clients. Experience communicating requirements to technical and non-technical users. 3+ years of experience in Project Management. Experience with working in a federated environment, working with both local and global service providers. Collaborate with software development teams and technical staff of varying roles and levels of authority.
Required Knowledge, Skills, and Abilities
Excellent knowledge and experience in global business environments and related information technology areas. Skills in the areas of service management, business modeling, and Information Technology Infrastructure Library (ITIL) framework. Ability to work autnomously in performance of tasks including excellent time management skills. Demonstrated ability to pay close attention to details and analyze work for accuracy. Ability to communicate, both verbally and in writing, technical concepts to non-technical audiences. Understanding logic behind technical software development and capability for working with highly technical staff a must. Active and creative problem solving skills required.
Bachelor’s degree in Computer Science and/or Master’s degree in Business Administration
Management experience in an academic environment. ITIL certification. Experience using client packaged and/or internal tools such as Service-Now. Ability to facilitate and negotiate between multiple organizations, assessing common needs and identifying varying approaches for addressing differences. 2+ years of Service-Now development, and / or Service-Now architecture experience.
Preferred Knowledge, Skills, and Abilities
Experience with any or all of the following: computer programming, process development, service delivery management, and / or relationship management.
Founded in 1831, New York University is now one of the largest private universities in the United States. Of the more than 3,000 colleges and universities in America, New York University is one of only 60 member institutions of the distinguished Association of American Universities.