Job Title: Information Technology Specialist (IT Associate, Level 2 - Provisional) - Craig Newmark Graduate School of Journalism
Job ID: 21703
Location: School of Journalism
I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.
I.T. Associates should demonstrate mastery of one or more technology-related disciplines.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at
The Craig Newmark Graduate School of Journalism at CUNY, founded in 2006, has become nationally recognized for its innovative programs. The only public graduate journalism school in the northeastern U.S., it prepares students from diverse economic, racial, and cultural backgrounds to produce high-quality journalism.
As the profession continues to reinvent itself for the digital age, the Newmark J-School is at the forefront of equipping the next generation of journalists with the reporting, writing, interactive, technological, and entrepreneurial skills they need to find stories and tell them effectively. The school currently offers a Master of Arts in Journalism, a unique bilingual M.A. in Journalism for students fluent in English and Spanish, and the nation's first M.A. in Social Journalism.
The Information Technology Specialist, under the supervision of the Manager of IT Services and Support and with considerable latitude for independent initiative and judgment, is responsible for the configuration and deployment of all desktop and laptop computers, user facing operating systems, and software at the Craig Newmark Graduate School of Journalism at CUNY. The incumbent is the second level of escalation for all IT related issues, including but not limited to the support of the school learning environments, desktops, laptops, printers, telephones, etc.
Duties include but are not limited to:
Performs level two type tech support using a ticketing system and direct contact to end-users;
Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities;
Performs root cause analysis for technical issues and recommend solutions;
Functions as the subject matter expert in two or more technical areas, including but not exclusive to: Jamf, performance tuning, Google Apps for Education, etc.;
Develops and maintains documentation of processes, procedures required for students, administrative and faculty departments, and other IT personnel;
Monitors hardware and software systems for firmware updates and patches; applies firmware updates and software patches to ensure a maximal uptime in homogeneous computing environment;
Manages the daily performance of computer systems, classroom learning environments, printers, etc.;
Installs and performs major repairs and upgrades to hardware, software, or peripheral equipment, following design or installation specifications;
Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
Assists with the orientation of new employees regarding available technology;
Responds to user inquiries regarding computer software or hardware operation to resolve problems;
Recovers user systems from backup;
Contacts and interacts with vendors to acquire and implement software upgrades and equipment maintenance;
Assists in planning and implementation of future support services;
Conducts general training sessions in area(s) of expertise;
Performs other duties as assigned.
High School Diploma, G.E.D., or equivalent
An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position
Demonstrated English Language proficiency
A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
A preferred candidate should have:
Expertise of macOS and iOS operating systems.
Jamf 300 Certification; a deep understanding of Jamf Pro, as well as an enterprise-focused understanding of the macOS and iOS platforms.
Experience with Bash and Shell scripting.
Expertise of Linux/Unix and Windows operating systems.
Expertise of mobile operating systems; Android/Windows Mobile.
Experience with managing user accounts in a moderate (>300 user) production environment.
Familiarity with SQL-compatible databases.
Experience with virtualized OS hosts.
Ability to work evenings and weekends.
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, and organization). Please upload all documents in Word or PDF format as one file.
February 17, 2020 (REVISED)
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Internal Number: 21703
About Craig Newmark Graduate School of Journalism (CUNY)
The City University of New York’s CUNY Graduate School of Journalism offers a top-notch, affordable education teaching traditional journalism values while preparing students to thrive in a rapidly changing media landscape. As the profession reinvents itself for the digital age, the CUNY J-School is at the forefront of equipping the next generation of journalists with the tools to find stories and tell them effectively — using print, broadcast, visual, interactive, and social media. Just as importantly, our faculty of seasoned, award-winning journalists is preparing students to re-imagine how journalism is practiced so they can help lead the changes underway. Our students reflect the ethnic, economic, and international diversity of the world, and they take pride in digging out stories about people and neighborhoods in New York City often overlooked in the media. In our state-of-the-art facility just off Times Square, the CUNY Graduate School of Journalism is learning and teaching change.
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