RA-CIRT project manager is responsible for triaging and identifying prioritized issues for RA-CIRT team engagements
Consolidates information and ensures adequate problem definition
Assembles SWAT team members with required skill and capacity to resolve issue
Enforce operating models, processes, procedures and tools
Ensure timely resolution, hold themselves and team accountable for meeting customer expectations
Effectively and consistently communicates to team, peers and stakeholders managing expectations
Act and make decisions with the best interests of our customers and Rockwell Automation
Ability to handle high pressure customer situations calmly with empathy, understanding, and ensuring confidence in customer we are listening to address issue
Responsible for effectively influencing across a global organization and enterprise
Maintain list of BUs management contacts for SME selection
Communicate to BU management when needed to engage SME support for critical customer needs
EOE, M/F/Disable, Vet #LI-MW2
Internal Number: 2673482
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.