Cornell Tech seeks an AV support team member performing operational AV support for our NYC campus, including the new Verizon Executive Education Center. Support includes campus events (Recognition (graduation celebration), Open Studio, workshops and other campus-wide events), classes, colloquiums, distance education, seminars, and meetings. Work with team members in NYC and Ithaca campus to ensure events, classroom and distance education AV and technology needs are addressed with a high degree of customer service. Troubleshoot and resolve issues related to audio, video, control systems, video conferencing and distance education equipment/systems. Proactively collaborate with a wide range of academic, research, technical and administrative staff, faculty and students to determine, understand, and meet their classroom, conferencing, and distance education technology needs.
Troubleshooting ranges from simple to highly complex, both at the individual and team level, often under significant time pressure. Identify new teaching, presentation and collaborative technologies with the team and help evaluate their strategic appropriateness for use. Assist the team in facilitating installation, maintenance and repair of classroom technologies, including projectors, video switching, Crestron control systems, audio mixing/processing, videoconferencing systems and lecture capture hardware.
Primary hours for this role will generally be weekdays between 10:00 AM to 6:00 PM. Provide after hours and weekend support, systems administration, and operations management for Classroom and Distance Education Technologies as required.
Bachelor's degree with 3 - 5 years of experience or equivalent combination. Must be detail-oriented and demonstrate sound judgment. This position requires an in-depth, expert level knowledge of videoconference equipment, Crestron control systems, video switchers & distribution systems, digital sound processors (DSP), video recording & streaming. Advanced knowledge of various audio, video and control standards including RS-232, Crestron DM, HD Base-T, HDMI, HDCP, h.323 and SIP.
Instructional Technical Specialist must have: Exceptional skills in communication, interpersonal, customer service, problem solving, leadership, project management, ability to work independently and as a member of a team, ability to work effectively with a diverse group of individuals including faculty, staff, students and visitors, proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-intolerant environment, excellent documentation, organizational, and time-management skills. Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
Formal education in computer science, communications, electrical engineering, or related area preferred. Experience with programming in a Simpl Windows and Simpl+ (Crestron) environment, ClearOne DSP configuration as well as DMC-E and CTS certifications. Experience with performing cost analysis, forecasting and technical writing. Knowledge of television studio controlsystems, including production switchers, camera control units (CCU), audio mixers/digital sound processors, character generators and digital video capture.
University Job Title:
Instructional Tech Spec III
Pay Rate Type:
Number of Openings:
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