Reporting to the Assistant Director, GSAL and Bridge Programs, the Program Specialist is responsible for managing the day-to-day operations of bridge and partnership programs, including credit-bearing residential programs, in-country training programs and international travel and events. A critical objective of this role is to serve as primary contact on administrative and student service issues, triaging immediate issues and identifying higher order problems to management.
1) Manage planning and organization of program classes and events, coordinating efforts across multiple stakeholders and ensuring proper execution
2) Manage and analyze enrollment, revenue, and other program data
3) Conduct market research and prepare reports of competing and potential programs
4) Develop program budgets and track expenses
5) Manage program assessments and make recommendations for improvements and change
6) Collect and manage student outcomes data
7) Create, review, and edit print and electronic communications and outreach materials to ensure accuracy and clarity, including website
8) Communicate with colleagues, internal and external partners, students, parents, and other stakeholders in an effective, timely, and professional manner with an expectation of developing strong relationships
9) Assist with the development, maintenance, and updating of admissions procedures
10) Process and track application materials, decisions, and notifications
11) Review applications for admissions and scholarship eligibility
12) Evaluate candidates for admission
13) Devise and maintain processes for onboarding and retaining students
14) Assist with the hiring and supervision of RAs for residential programs; including contracting accommodation, meal plans, ground transportation, etc.
15) Implement program assessments and collect data, under direction of Assistant Director
16) Manage special events for assigned programs as necessary, including information sessions and speaker panels
17) Under the direction of Assistant Director, organize and execute program orientations
18) Plan and facilitate co-curricular programming, including site visits, service opportunities and workshops, coordinating with program instructors and residential staff as appropriate
1) Work occasional evenings and weekends
2) Agile, capable, resourceful executor who manages programs and staff efficiently
3) Excellent interpersonal, verbal and written communication skills, in order to communicate effectively with a variety of stakeholders, including faculty, students (current and prospective), and staff, across a variety of cultural contexts
4) Excellent project management, budget, research and organizational skills
5) Demonstrated team player who is comfortable in a highly collaborative work environment
6) Discretion and good judgment in dealing with student records and other confidential information
7) Multitask and prioritize while maintaining attention to detail; work well under pressure during peak periods
8) Plan effectively and meet deadlines in a fast-paced environment
1) Bachelor's degree in relevant discipline
2) Advanced degree in relevant discipline
1) Minimum of two years relevant in an academic environment committed to the highest level of academic standards of integrity and quality
2) Cover Letter
3) Reference Contact Information
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR07669
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