Tanglewood Public Representatives/Guides: The BSO has a unique summer opportunity for students or young professionals to gain experience in arts administration and non-profit management while undertaking a key customer service role at Tanglewood in Lenox, MA. In this visible role, you will interact with all levels of staff in a variety of departments, gaining valuable knowledge and experience while assisting with the guest experience, providing administrative support and assisting with venue access.
· Act as the first point of contact for patrons visiting Tanglewood. Interact with patrons in person and over the phone, providing information and assistance, and helping to ensure a positive experience for all guests. You will meet and greet the public, help orient them to the grounds and offer guidance to all public activities at Tanglewood, handle a large volume of customer service calls and face-to-face interactions, as well as actively participate in information outreach toward the organization's patrons.
· Daily customer service duties include but are not limited to: public information and concert information; promotion of Boston Symphony Orchestra, Boston Pops, and Popular Artist events; acting as a customer service interface between the public, the box office, Tanglewood Music Center, and marketing departments.
· Staff backstage areas at performance venues – monitor access to restricted areas during concerts and rehearsals. Manage the backstage lists for BSO concerts and recitals, and help to ensure the privacy of guest artists.
· Position requires front-line customer service support for both the organization and its patrons at Tanglewood. Weekly office shifts assisting various executives at the BSO scheduled according to departmental needs.
· Must have excellent personal skills, and be willing to great all patrons with warmth and enthusiasm
Qualifications: One plus year’s experience in a customer service, office or internship role (this can include volunteer or college positions). Some knowledge of music or the music business (need not be restricted to classical genre), and/or knowledge of the local area. Specific interest in arts administration or non-profit management. Strong attention to detail, customer service and good interpersonal skills. Ability to exercise judgment, diplomacy and maintain highly confidential information. Collaborative team player with excellent time and project management skills. Professional demeanor. Work schedule requires regular weekend and evening work throughout the summer, in line with the overall performance schedule.
Dates of employment: Mid June through Labor Day
Application Deadline: March 6, 2020.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. The Boston Symphony Orchestra is committed to building a culturally diverse staff and encourages applications from female and minority candidates.”
About Boston Symphony Orchestra
The Boston Symphony Orchestra, Inc. engages more people in the remarkable variety and wonder of classical music than any other symphonic organization in the world, bringing music into the lives of millions of people every year. The rich tapestry of offerings by the Boston Symphony, Pops, Tanglewood Music Center and Tanglewood Festival Chorus represent the best that the art form offers. Known for its diverse programs, passionate performances and tradition of innnovation, the Boston Symphony Orchestra has been at the forefront of artistic excellence for more than 135 years.