Residing in Silicon Valley, the heart of innovation, Stanford GSB has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, push the boundaries of knowledge with faculty research, and offer a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We strive to change lives, change organizations, and change the world.
The MBA and MSx Programs at the Stanford Graduate School of Business seek an experienced and detail-oriented student services professional to join Student Life as a Student Services Project Manager. We are looking for someone who enjoys helping students, fielding questions, and handling detail-oriented work, all with a positive attitude and professional grace. The ideal candidate is confident in explaining and upholding policy, dedicated to improving current practices, and experienced in organizing, publishing, and presenting information. Competitive candidates will have a student-centered orientation, possess outstanding communication skills, be exceptionally well organized, bring a problem-solving approach to supporting students, and have a good sense of humor and a sharp mind.
Candidates with experience in higher education doing direct student services with a driven and accomplished student population are preferred. As a fully engaged member of the MBA & MSx Programs, this team member is expected to participate in and support department initiatives and major annual student activities and assume Student Life special projects as needed.
Student Life strives to create conditions in which every student can thrive. Interacting with students throughout their time from pre-arrival and orientation through graduation, this team has daily interaction with the MBA and MSx student populations and has a significant impact on the student experience for individuals as well as for the student body as a whole.
Note: Applications should include a professional resume and cover letter tailored to this position. Not all unique aspects of the job are covered by this position description.
Responsible for making recommendations and resolving first level decisions on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. Provide advice to students on a range of issues to guide them in making appropriate choices and decisions. This involves responding to a wide range of concerns raised by students and staff colleagues, writing and organizing website content, preparing academic performance communications, supporting student-led event registrations, and mastering a robust student affairs knowledgebase that includes the MBA Program, MSx Program, the Graduate School of Business, and resources throughout Stanford University.
Your primary responsibilities include:
Manage multiple projects, coordinate all communications, interpret and communicate policy, participate in evaluating event proposals, identify and share best practices, and negotiate with groups throughout the school and the university.
Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units.
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
Be flexible to completing any other additional assigned duties.
To be successful in this position, you will bring:
Bachelor's degree and two years of relevant experience, or combination of education and relevant experience.
Candidates with experience in higher education doing direct student services with a driven and accomplished student population are preferred.
In addition, our preferred requirements include:
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite and GSuite.
Basic analysis and problem solving skills.
Customer service skills.
Relevant computer systems/technology experience.
Understanding of financial transactions.
Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Why Stanford is for You
Stanford's dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:
Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
Discovery and fun. Visit campus gardens, trails, and museums.
Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
How to Apply
We invite you to apply for this position by clicking on the Apply for Job button. To be considered, please submit a cover letter and resume along with your online application. Additional Information
Location: Graduate School of Business, Stanford, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.