1. Assists in the development of technical and functional plans, strategies, and service goals; investigates new products and technologies; evaluates user needs and implements systems and solutions to best service the community; conducts evaluation and/or proof of concept work to better understand requirements and solution design; develops system documentation and procedures; develops training materials and end-user communications, and provides end-user training. 2. Oversees new and existing systems and services; manages and coordinates system upgrades, enhancements, new release installations, and special projects related to systems and services in functional areas. 3. Oversees, coordinates and monitors systems and services to ensure reliable performance, data integrity, and timely and accurate completion of jobs which include, but are not limited to; application administration and configuration, database loads, data extracts and transfers, the creation of database analysis and statistical reports. 4. Coordinates and assists in the creation of specifications for new programs and system enhancements related to core applications; establishes and administers project plans and schedules. 5. Transitions newly implemented systems to production status by coordinating, testing, documentation creation and training; establishes production schedules; manages related communication. 6. Consults with users and IT functions to diagnose and resolve complex problems; develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency; influences and collaborates with end users and IT functions to maximize the delivery of service and efficiency. 7. Maintains a deep understanding of functional and domain knowledge pertaining to related technologies and services, as well as keeps abreast of industry trends. 8. Demonstrates a commitment to excellent service; ensures services meet established service standards; disseminates service metrics that demonstrate the value of the service to the institution. 9. May perform other duties as assigned.
Preferred Education: Experience with Office 365 applications such as OneDrive for Business, Flow, PowerApps, Teams, Forms, Delve, Sway, Stream and Planner. Experience supporting content management platforms such as Box.com; collaboration and communications platforms such as Slack and Zoom; work management platforms such as Asana, Basecamp, Jira, Shiftboard, Trello, Timely.
Preferred Education, Experience and Skills: Experience with Office 365 applications such as OneDrive for Business, Flow, PowerApps, Teams, Forms, Delve, Sway, Stream and Planner. Experience supporting content management platforms such as Box.com; collaboration and communications platforms such as Slack and Zoom; work management platforms such as Asana, Basecamp, Jira, Shiftboard, Trello, Timely.
Required Skill/ability 5: Strong analytical, organizational, and facilitation skills. Excellent oral and written communication skills.
Posting Position Title: Technical Lead, Library
Required Skill/ability 3: Demonstrated business systems analysis and project management skills. Ability working to assess client requirements, matching technology to business needs.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Technical Lead, Productivity & Collaboration Tools
Required Skill/ability 1: Excellent customer service skills, flexibility and a strong commitment to innovation, creativity and excellence. Proven ability to provide customer satisfaction, needs, and confidence in services.
Required Skill/ability 4: Demonstrated ability in delivering, implementing and supporting solutions that meet business needs using Office 365 collaboration tools. Ability evaluating and adopting new tools and functionality as platforms evolve.
Required Skill/ability 2: Demonstrated ability developing and implementing solutions for web-based collaboration, business document management, business workflows, and other intranet-type services using industry best practices.
Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience.
Internal Number: 59838BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.