Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include three major museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.
The IAM (Identity and Access Management) Operations Lead is the lead for the operations team supporting all Identity and Access Management services. In this role, the incumbent will lead a team of dev/ops-capable professionals responsible for incident handling and management of changes to and maintenance of our IAM systems and infrastructure. The incumbent also serves as the project manager for the implementation of upgrades and small enhancements to our IAM systems and functions. As part of overseeing the team, this role will lead and guide the team to: monitor, configure and debug various IAM technical platforms; use scripting to automate routine monitoring, configuration and incident recovery tasks for the IAM domain; coordinate the dispatch and handling of IAM incidents and requests for service. The IAM operations lead will also participate in problem management, process documentation and other hands-on aspects of IAM technical service management as well as participating in On-Call Support rotation for IAM Services.
Required Education and Experience:
Bachelor's Degree in a relevant technical field and a minimum of four years of related technical experience or an equivalent combination of education and experience.
Proven experience with SQL queries.
Demonstrated ability providing level 2 support for automated processes and applications.
Well developed oral & written communication skills. Strong personal time management skills and ability to meet individual and team deadlines.
Proven experience leading and mentoring an operations team.
Preferred Education and Experience: BA degree with 5+ years of related work experience or an equivalent combination of education & experience. Direct IAM experience is ideal - (requirements, features, tools, policies, standards, practices). Strong MS Office skills including Visio. Exp in SQL queries, data analysis. Exp working with data warehouses or databases. Demonstrated ability with ITIL Incident and Problem management.
Application: For more information and immediate consideration, please apply online at http://bit.ly/58410BR. Please be sure to reference this website when applying for this position.
We invite you to discover the excitement, diversity, rewards and excellence of a career at Yale University. One of the country's great workplaces, Yale University offers exciting opportunities for meaningful accomplishment and true growth. Our benefits package is among the best anywhere, with a wide variety of insurance choices, liberal paid time off, fantastic family and educational benefits, a variety of retirement benefits, extensive recreational facilities, and much more.
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression.
Internal Number: 58410BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.