Organizational Area: Academic Affairs: Academic Planning, Programs, and Coordination - California Digital Library
Location: Oakland, CA
Posting Salary: $115,000 - $125,000
Position Summary: The California Digital Library (CDL) is a collaborative effort of the ten campuses of the University of California. As a UC systemwide library, CDL provides services to and on behalf of the UC system in partnership with the ten UC campus libraries. As a globally-connected digital library, CDL occupies a unique position between the local UC campuses and the global digital library infrastructure. The primary user base for CDL services and programs includes UC faculty, students, and library staff. The CDL is a unit within the UC Office of the President, has a staff of 70+ and is located in downtown Oakland.
The Systemwide ILS Service Manager will join a highly team-based environment within CDL's Discovery & Delivery Program, supporting the UC Libraries in its transition to a systemwide integrated library system (SILS), with technical implementation expected to begin mid-2020. Beyond the SILS, the position is also responsible for managing the associated discovery layer(s), link resolver, and resource sharing and interlibrary loan tools. The primary role of the Systemwide ILS Service Manager, Discovery and Delivery, is to coordinate the vendor relationships and technologies for the above products, support daily operations of the products and services, manage infrastructure integrations, and to guide the implementation of features to improve the usability and effectiveness of the portfolio. Through the governance structure for the SILS, the position collaborates heavily with key campus stakeholders to ensure that this product portfolio provides easy access to physical and digital UC collections as well as scholarly resources worldwide.
A key role of the Systemwide ILS Service Manager is to work closely with campus partners to implement a transformative level of integration of library business processes and workflows, at both the local and systemwide level, in core functional areas and as defined by campus partners. The position is responsible for evaluating new opportunities, technologies, and industry trends as they emerge, to determine if they can be adapted for increased utility of the portfolio. The position plays a pivotal role in shaping the trajectory for the portfolio, through participating in the development of short- and long-range strategic plans and roadmaps.
The University of California is an Equal Employment Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by law.
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Other Special Conditions of Employment:
Successful completion of a background check is required for appointment to this position.
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Leads a team of product managers and analysts in maintaining, developing and enhancing a portfolio of services. Through the UC Libraries systemwide governance structure for the SILS, collaborates with campuses to build a shared vision for the portfolio of services. Works with vendors and stakeholders to develop project plans including goals, deliverables, resources, and timelines for launches of products/services/enhancements with significant scope, size, and impact. Assembles and leads cross-functional teams to support product/service operations, and for other assigned deliverables.
Job Requirements Bachelor's degree required.
Advanced knowledge of product development concepts, practices, standards and processes.
Proven ability to identify key issues critical to the organization's long-range success of a desired product or service.
Proven ability to research, collect and analyze information to use in determining product options or alternatives.
Proven ability to apply change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative, support communication efforts, and assess the change impact.
Advanced organizational and project management skills to lead large or multiple cross-functional teams.
Advanced oral communication skills to effectively present, negotiate, convey and explain information.
Advanced written communication skills to draft clear, concise documentation, reports and specifications.
Proven ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.
Demonstrated ability to effectively engage with a diverse set of stakeholders, attuned to the nuance and tone required for the various audiences within the higher education setting.
Demonstrated ability to thrive in a space that is governed by shared decision making, bringing together otherwise autonomous entities.
Proven ability to manage and support the daily operations of multiple product and service offerings.
Ability to represent the needs and interests of the products and services and their users in organizational meetings.
Ability to provide strategic thinking about the interconnectedness of the suite of products and services and how to optimize the user experience.
Ability to establish connections with contacts at other organizations, initiating conversations to explore possible joint projects, and subsequently develop proposals and plans for moving forward with such opportunities.
Strong organizational and project management skills, paired with the demonstrated ability to create and execute product/development plans. Required
Master's degree in information science, computer science, library science or related field preferred.
Demonstrated ability to directly supervise both technical and non-technical staff for product development and for daily operations.
Knowledge of digital library services, products, and trends. Preferred
About us The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status.
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About University of California Office of the President
The Office of the President is the systemwide headquarters of the University of California, managing its fiscal and business operations and supporting the academic and research missions across its campuses, labs and medical centers.