This is a mid-level professional position in the Component Collaboration & Resources department in which the manager is responsible for overseeing and managing all internal and external component communications, including but not limited to e-newsletters, website content management, presentations, social media, and other initiatives as assigned. The manager will work on strengthening and furthering engagement opportunities with components which includes conceptualizing and developing workshops and roundtable discussions for components, preparing and analyzing component survey’s and evaluations, and developing other opportunities as needed. The manager will work closely with internal staff from Product Strategy, Brand & Creative, Meetings and Content Governance, as well as externally with volunteer leaders and component staff to develop a consistent and effective information sharing platform and processes. The position reports to the Sr. Director, Component Relations.
Job Duties: Component Communications
•Manage, write, edit and publish component communications, including but not limited to the component e-newsletter and discussion boards.
•Work with Content Governance to ensure communications complies with AIA editorial standards.
•Serve as moderator for multiple leadership discussion forums and write and produce timely communications for component and volunteer leaders, gathering relevant and time-sensitive information from AIA staff and other resources.
•Curate, publish and manage web content on the component leadership website, Component Connect, to ensure the content is current and accurate including On Demand access to resources.
•Monitor for accuracy and update, revise or remove content in a timely manner when needed.
•Track and analyze website metrics as they relate to component communications.
•Manage benchmarking displays of component data in coordination with Product Strategy in the Fonteva/Salesforce database.
•Manage distribution lists for component communications and supervise maintenance of the CACE and Presidents’ discussion boards, including initiating new staff records in the AMS database to ensure access to all AIA communications networks.
•Work closely with Brand & Creative, Meetings and Content Governance teams to curate and publish component events and content on the national website including for the annual Grassroots leadership conference and the CACE Annual Meeting for staffed components.
•Create and execute strategic communication plans aimed at component staff and leadership about new initiatives and resources designed to optimize their effectiveness.
•Ghostwrite or edit articles, memos and emails to support national component staff communiqués to CACE.
•Suggest ideas to improve component communications and develop new opportunities.
•Monitor component websites and social media as it pertains to components.
•Working closely with AIA Media Relations and develop media strategies that assist components.
•Maintain and distribute Component Calendar of Events and checklist of key dates and deadlines.
•Distribute calendar of key dates and events to relevant AIA departments including the Call Center.
•Catalogue print and web resources so they are secure and easily accessible and identify information for AIA Archives.
•Manage external engagement efforts with components including managing and producing component webinars.
•Assist with the conceptualization and development of some workshops, panels and roundtable discussions for components at national events. This includes working closely with presenters to organize the event, convening pre-event conference calls, and overall management of specific event.
•Manage the annual Component Excel Awards program.
•Manage the annual Component Exhibition and Curation grant program.
•Provide support for the development and analysis of department surveys, such as the Component Profile Survey, and event evaluations.
•Develop component/corporate partnerships as they pertain to engagement.
•Develop tools as needed to improve engagement efforts to components.
•Actively solicit feedback and input on the quality of the content, the usefulness and accessibility of the information platform, and the breadth of the information resources.
•Assist with communications and resources for Centers for Architecture. •Assist on special projects as assigned and with other communications and information resources for other programs on the team.
•Additional event management opportunities may be required.
•Managing Director, Component Collaboration and Resources
•Member and Component Services team
•AIA Staff including Meetings, Brand & Creative and Content Governance
•Demonstrated proficiency in online video editing software and an aptitude with technical software. •Considerable skill in written/oral communications, volunteer management, and systems/process development. Outstanding interpersonal communication skills demonstrating competencies in building teams, diplomacy, collaborative problem-solving and conflict resolutions. •Strong writing and editorial background a plus. •Ability to interact with individuals with a diverse background at all levels of the organization including volunteer leaders, members, staff, and visitors. •Project management experience a plus. •Excellent organizational skills, attention to detail, and time management skills. Success in prioritizing duties, retrieving information, tracking projects and maintaining schedules. •Ability to work effectively in a fast-paced environment with changing priorities. •Skill with Microsoft Office. •Knowledge of HTML and website content management system is required. •Skill in video editing preferred. •Knowledge of Higher Logic platform is strongly preferred. •Knowledge of AMS Salesforce/Fonteva preferred.
Bachelor’s degree in Business, Communications/Marketing or related fields and 4-5 years of association management or related professional work experience. Some travel required.