Reporting to the Director, Alice! Health Promotion, the Manager is responsible for the oversight of the programmatic and logistical operations of Alice! Health Promotion. The Manager will oversee and monitor in-person inquires and calls from individuals accessing Alice! programs and services. The Manager will ensure the selection of student staff assigned to members of the team.
The Manager will work closely with other internal and external University offices supporting the mission of Alice! Health Promotion. In addition, they will serve as the primary liaison working with the Strategic Communications Office on marketing and outreach efforts; serve as the unit web editor for Alice! web page. The Manager will be responsible for managing workshops and training requests for students, staff, and/or faculty. The Manager will also serve as the primary liaison working closely with the Finance group to support the Director with budget reconciliation and other activities contributing to the efforts of a multidisciplinary team of health promotion professionals.
Serve as the subject matter expert working closely with Columbia Health Strategic Communications team on marketing and outreach efforts including the update of program outreach materials, print and web publications.
Oversee Alice! representation on the Columbia Health site and serve as the unit web editor, independently managing multiple levels of updates on the Alice! web pages, including monthly spotlights, links, invitations, and manage online reservations for special events.
Provide operational support to the Go Ask Alice! team, including triaging the website's reader input inbox and related content management functions.
Work with Alice! Health Director to respond to content use, media, licensing, and syndication inquiries for Go Ask Alice!
As part of the Go Ask Alice! health question and answer Internet resource team, read question submissions, research, write, and edit answers as assigned. Contribute to maintenance and testing of future iterations of Go Ask Alice! website.
Plan and execute special events, ad-hoc and special projects, departmental committees, work groups, conference as well as workshops and training requests for students, staff, and faculty
Work with Alice! team to develop and maintain an electronic master calendar of all Alice! trainings, educational program, activities and events to ensure cohesion of efforts.
Maintain program and workshop metric databases to inform program evaluation efforts and develop a system for collecting information on project-based initiatives needed for analysis and compliance with accreditation standards.
Evaluate the performance of Alice! Health Promotion tracking systems (i.e. Alice metrics excel database, Qualtrics data, etc.) and make recommendations where applicable.
Perform research and analysis on assigned topics related to programmatic operations; compile information from departmental and university records, internet materials, and other resources for the purpose of providing documentation for audit and programmatic improvement purposes.
Prepare analysis of programmatic operational data and reports.
In partnership with the Director, lead organizational and operational effectiveness initiatives through planning and maintaining work systems, and resources to foster optimum operational performance within Alice! Health Promotion.
Oversee the selection, scheduling and coverage of Alice! Health Promotion for project -based assignments, in addition to assessing and triaging in person and phone calls from individuals seeking information about the program. Provide high-level intervention and serve as functional expert to resolve complex operational matters. Manage employee timesheets for proper payroll submission to ensure timely and accurate time and attendance tracking.
Serve as the primary liaison with the Finance group on budget reconciliation and projection in order to develop and meet short-and long-range planning goals for Alice! Health Promotion budget.
Ensure that all processes related to processing invoices, invoices, travel expenses, check requests, petty cash disbursement, reimbursement and reconciliation (e.g. check deposits, p-card expenditures, etc.) and consultant agreements according to University policies and Columbia Health procedures are in compliance with standards set by the University and Finance group.
Work closely with internal and external stakeholders such as the Chief of Administration, Health Information Technology group, Finance and Administration groups, Building Managers. In addition, they will work closely with outside vendors/contractors providing services in support of the programs/initiatives for which Alice! Health Promotion delivers.
Direct, implement, and project manage Alice contributions to Columbia Health initiated projects (e.g. Columbia Health Expo, execution of Columbia Health sustainability initiatives) that address operational or service-delivery initiatives.
May represent the Director on special committees or initiatives. Perform other duties as assigned
Minimum 3-5 years of experience preferably in University operations, project management, community health and/or health promotion required.
Requires strong project, time management, and office management skills including supervisory experience with demonstrated ability to prioritize effectively to meet deadlines, think critically, identify potential issues and offer solutions.
Must be able to work independently in a highly collaborative team environment.
Requires exceptional communication skills with demonstrated ability to produce error-free written work and successfully copyedit.
Must be able to manage sensitive and confidential communications with discretion and integrity.
Demonstrated commitment to diversity and equity and to serving the needs of a diverse student population with cultural humility and sensitivity.
Requires proficiency in the use of computers and computer applications.
Must be able to occasionally work evenings and weekends.
Experience desired in web content management and data analysis software (e.g. SPSS, NViVo).
Experience with web editing strongly preferred.
Demonstrated knowledge associated with design and delivery of health promotion and education programs as well as knowledge of the American College Health Association Standards of Practice for Health Promotion in Higher Education.
Proven experience conducting literature reviews and program evaluations, interpreting findings and developing plans to programmatically and strategically respond to findings.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 505891
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.