Develop and maintain strong relations with stakeholders in the LGS Recovery Region Service Area, of North Dakota, Texas, and Minnesota.
Schedule and attend key hospital donation meetings at regular intervals.
Work with other LGS Partner Relations staff to ensure consistency of practice with LGS policy and procedures.
Present Lions Gift of Sight education at regional events in support of community eye donation and family support for those who have donated.
Maintain regular communication with Partner & Community Relations team members and manager, attending meetings remotely via phone, video call, and onsite.
Effectively utilize shared work folders, iTransplant, LifeSource True North, and products such as Excel, Word and Power Point or equivalents.
Manage the Assigned Regional Recovery Service Area (15%)
Develop supply locations capable of meeting strict adherence to LGS policy and procedure.
Establish and monitor key processes to complete supply inventory per Quality System standards.
Provide on call availability 24x7 to support operational needs.
Properly report all staff injuries and perform necessary follow-up for return to work duties.
Guide and monitor staff through payroll and expense reporting activity.
Work with other LGS Recovery management to ensure consistency of practice with LGS Policy and Procedures.
Recruit, Hire, Train and Retain Assigned Regional Recovery Staff (20%)
Work with HR and LGS leadership to ensure an adequate staffing level is maintained based on recovery need.
Perform backup recoveries as needed.
Keep staff engaged in LGS strategic goals.
Maintain staff certification levels.
Provide all necessary documentation to meet training policy and procedure.
Provide backup training support in other recovery regions as needed.
Service Development (10%)
Manage key measures and complete key service goals.
Establish consistent and complete awareness of service needs.
Develop technical expertise in tools and resources necessary to monitor service information surrounding coordination, recovery and community needs.
Identify facility service requirements and present findings at regular intervals.
All required qualifications must be documented on application materials.
BA/BS or a combination of related education and work experience to equal four years
Experience developing programs, policies and procedures.
Strong interpersonal and communication skills.
Proficient computer skills.
Must be able to work a flexible schedule that occasionally includes evening, nights and weekend hours.
Must reside in Lions Gift of Sight service area in Texas.
Must establish and maintain a home office in accordance with University guidelines.
Must be able to travel throughout the Lions Gift of Sight service area.
Must maintain current valid driver’s license for state of residence as well as reliable transportation.
Reliable transportation at all times.
Ability to focus attention to detail for procedures, processes policies and documentation.
Capability to use standard office and business equipment, lift and move office and display materials, use dollies to transport materials.
Availability by personal cell phone at all times during scheduled shifts
Comfortable working with deceased donors
Ability to understand and adhere to sterile (aseptic) technique, universal precautions, blood drawing technique and other LGS training
Ability to stand for extended periods of time
Ability to complete donor body exams: roll deceased donors to examine back, lift legs, etc.
Regular computer and Internet access
Ability to maintain certification as a procurement technician trainer
B.S. in Mortuary Science
Experience working or volunteering with human anatomical donation.
Public speaking or presentation experience.
Sales, education or project management experience.
Supervisory or leadership experience.
Ability to identify and resolve issues or needs quickly, independently and / or in collaboration with other stakeholders.
Experience with special events.
Requires physical ability to relocate and examine human cadavers weighing in excess of 250 pounds during recovery or during training. There is exposure to bodily fluids that are considered biohazard so universal precautions are required. Travel required by both air and auto on a frequent basis.
This full-time position for the Lions Gift of Sight (LGS) serves as the primary relationship and recovery manager in assigned regional recovery areas to ensure that we maintain critical recovery services at all times. This position is responsible for establishing and maintaining relationships with referral sources and recovery locations including, but not limited to hospitals, medical examiners, funeral homes, hospices, and nursing homes, to ensure effective partnerships in the interests of all stakeholders. This position ensures there are always adequately trained staff on duty at all times, that critical supplies are available for a variable service demand and that we interact professionally with all facility staff and partner organizations. This position provides guidance to referral sources to support their ability to meet Food and Drug Administration and Eye Bank Association of America regulations surrounding eye donation. The incumbent in this position resides in the assigned service area.
General Responsibilities to be completed at all times:
Professional work habits, communication skills, appearance, documentation, etc.
Attend and participate in technical, administrative, and general staff meetings as required.
Practice safe work habits at all times.
Practice effective, respectful and proactive communications with other LGS staff and with staff at partner organization.
Internal Number: 335064
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.