The COO is responsible for the growth and profit of the retail branch network, and all initiatives to assure successful service delivery and strategy fulfillment. In addition, the COO provides oversight and direction to the Information Technology and Data Processing team. Responsibilities of the position include marketing deposit and lending services, managing electronic banking services, new product research and development, customer service and delivery systems, employee enrichment, education and training, performance management, cost/benefit analysis of products, preparation of reports for management and board meetings and related regulatory compliance.
STATEMENT OF EXPECTATIONS
Community Bank expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance by:
Adhering to the Company’s policies and supporting Management decisions and goals in a positive, professional manner.
Representing Community Bank with a high level of integrity and professionalism.
Maintaining knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including, but not limited to, the Bank Secrecy Act.
Demonstrating a willingness to adapt to changing business needs and deadlines.
Possessing a work ethic that includes neatness and punctuality.
Exhibiting a professional, business-like appearance and demeanor.
As a member of the bank’s leadership team, maintains overall responsibility for all aspects of utilizing the Bank’s retail branches, including the implementation of strategies and establishment of goals, to achieve growth, profit, operational efficiency, and customer service objectives.
Provides overall direction, guidance, and support to retail branch leaders and staff.
Collaborates as a member of the leadership team on bank-wide strategic planning initiatives and corporate direction.
Manages the bank’s Information Technology and Data Processing team. This includes oversight of internet products and online presence, including Online Banking, Corporate Website, Social Media outlets, and related digital channels.
Identifies questionable actions, operational inefficiencies, and collaborates with employees to resolve issues and challenges.
Develop short and long range marketing objectives and develop performance standards for measuring progress.
Participates in appropriate committees, such as, Asset/Liability Committee, Information Security Committee, and others.
Recommend appropriate policies regarding pricing; promotion; product and marketing evaluations; and marketing plans.
Prepare reports and analyses setting forth progress, adverse trends, and appropriate recommendations or conclusions.
Analyze competitors’ products and services, and suggest changes to the Bank’s products and services when necessary.
Stays abreast of regulations and legislation, as well as other political and policymaking events that directly affect the financial institution.
Acts as Community Bank’s media liaison. Acts as spokesperson for the bank when the CEO deems appropriate or when the CEO is unavailable.
Participates in community organizations and events to enhance the image and reputation of the Bank in the communities we serve or plan to serve.
Responsible for completing all digital, in-person and other training courses as assigned.
Maintain current employee information in the Disaster Recovery Plan.
Review employee time cards, edit, correct and approve each pay period; monitor employee leave time to insure it is being used according to company policy; notify Human Resources when an employee requests, or may require, an extended leave of absence (such as FMLA); conduct performance reviews; prepare disciplinary documentation when appropriate; and complete the necessary paperwork and process when hiring or terminating an employee.
Perform other duties as assigned.
Environment and Interaction
Work areas are inside, in a climate-controlled environment, with moderate background noise. Position requires occasional travel to branch locations Position may involve exposure to potentially hazardous conditions (e.g., robbery).
Physical activities required to perform essential functions
Sitting/Mobility: Approximately 90% of time is spent working at a desk. Balance of time (approximately 10%) is spent moving around work areas.
Communication: Ability to effectively communicate with co-workers, clients and outside agencies in writing, in person and over the phone.
Vision: Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Lifting/Carrying: Ability to transport files and supplies (up to 25 pounds).
Stooping/Kneeling: Ability to access files and stock supplies.
Reaching/Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies.
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
Solid word processing and computer database skills with knowledge of Microsoft Office applications (e.g., Word, PowerPoint, Excel, etc.).
Must be an enthusiastic, positive leader, and a productive team player.
Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention, and problem-solving skills.
Knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them, including, but not limited to, the Bank Secrecy Act.
Strong analytical ability with active listening skills.
Ability to work accurately with close attention to detail.
Ability to maintain confidentiality of sensitive information.
Applied knowledge of all bank products and services.
Ability to study and apply new information.
Education and Experience
Bachelor’s degree in Business Administration, Finance, or Marketing; or equivalent related experience.
At least ten (10) years of retail banking or related corporate sales/marketing experience – with at least five (5) years management experience.
Demonstrated ability to manage/lead complex projects and a large team of customer facing and back office staff.
Possess a valid driver’s license.
Must be bondable.
Additional Salary Information: Eligible for 401(k) match, Employee Stock Ownership Plan participation, and annual Incentive Compensation.
About Community Bank
Community Bank was founded in 1955 by a group of Joseph, Oregon business leaders as the Bank of Wallowa County. The bank remained relatively unchanged until 1991 when a new ownership group purchased the bank.
Since then, we have been very active in our expansion effort and have grown to 13 branches in Eastern Oregon (10) and Southeastern Washington (3). We also operate a Loan Production Office in the Columbia River Gorge located in The Dalles.
Our dedication to our communities, and willingness to provide the highest quality of customer service, are two reasons we continue to grow and be successful. It has also created unique advancement opportunities for each and every staff member who is willing to make a commitment to ensuring that Community Bank is the premier financial institution in our service areas. Our staff members pride themselves on offering unsurpassed professionalism, premier customer service and are committed to the prosperity of our communities.
Unlike our competitors, we continue to control our own destiny. Community Bank employees, officers and directors own the vast majority of our outstanding stock and we are dedicated to remaining locally owned and ope...rated.
Currently Community Bank employs over 130 bankers throughout Eastern Oregon and Southeastern Washington.
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