1) Manage the deployment, configuration, maintenance, operation and renewal of over 600 systems located in research labs, faculty offices, department-based student labs, and administrative units. Identify, prioritize, and implement annual hardware replacement projects.
2) Manage the desktop support team. Select, train, and supervise full time and part time desktop support specialists. Direct and prioritize tasks and processes to support over 600 systems consisting of PCs, Macs, and Linux systems.
3) Collaborate with faculty and other researchers to collect requirements, perform needs analyses, and produce, advocate, and execute complex project plans to create and implement systems for their research.
1) Ability to understand technical aspects of a unitâ™s core business function and determine customized IT needs to support those functions.
2) Fundamental understanding of hardware and software installation and troubleshooting in a desktop computing environment.
3) Familiarity with network connectivity and ability to troubleshoot connectivity problems.
4) Understanding of PC/Mac software, operating systems and applications, networks, and hardware.
5) Understanding of MS Office Suite, email clients and browsers.
6) Excellent decision-making skills.
7) Effective time management skills.
8) Excellent organizational skills with emphasis on detail and follow-through.
9) Excellent listening skills with the ability to empathize and focus on client service.
10) Ability to communicate technical information to a non-technical audience in a clear and coherent manner.
11) Ability to maintain strictest confidentiality when working with sensitive data information.
12) Ability to demonstrate initiative in the resolution of problems.
13) Ability to establish policies and procedures.
14) Ability to demonstrate initiative in the resolution of problems.
1) Bachelorâ™s degree, preferably in information systems or a closely related field. Â
1) 3-5 years of relevant work experience.
2) Experience in multi-platform network environment, including mail service and client support, backup and restore technologies.
3) Experience troubleshooting basic hardware compatibility issues, networking problems, and operating system problems, particularly within the Mac, Windows, and UNIX platforms .
4) Demonstrated computing-specific customer support experience.
5) Demonstrated experience in project management including the ability manage multiple projects simultaneously.
6) Experience using and assisting others with the use of common work processing, spreadsheet, browser and mail client software on a regular basis.
1) Ability to bend, stoop, and crouch in confined spaces.
2) Ability to lift, push and pull up to 50 pounds.
2) Cover letter
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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