Candidates should submit the following as one document:
1. Letter of interest.
3. One page statement that discusses/shares a recent experience; what was learned from this experience, and what you did with what you learned.
In order for the Career Portal system to accept a cover letter and one page statement, please include these as a page of your resume document.
The School of Social Work Information Technology team is looking for an Instructional Learning Assistant or AV Technician to support the instructional technology and audio/visual needs of the faculty, students, and staff of the School of Social Work. Areas of support include classrooms, event spaces, and other computing environments within the School of Social Work building. As a part of our team, you will provide friendly customer service and technical assistance to support our diverse community of faculty, staff, and students.
Primary Areas of Responsibility:
Technical Assistance - 30% Provide technical support for School of Social Work instructional and audio-visual equipment including computers, projectors, sound amplification, and cameras. Assist faculty, staff, and students in using audio/visual and computer technology in classrooms and event spaces. Schedule and provide setup assistance and support for video conferencing, special event recordings, equipment loans. Support the training and mentoring of our student support staff.
Classroom Technology Support - 25% Assist with regular daily inventory checks and maintenance of classrooms and event spaces. Arrange repairs and replacement of defective equipment. Create documentation and provide training on the use of available classroom technologies. Work with SSW IT on classroom technology lifecycle management. Provide support for e-learning systems including Canvas while redirecting or collaborating with other additional support when needed.
Video and Audio Production - 25% Provide general videography services using video equipment and web-based lecture capture tools. Perform video editing to create professional quality content. Help set up podcasting equipment and provide training on audio editing and captioning.
Special Projects - 10% Based on experience, provide support for special projects and other technology needs. These may include creating custom A/V solutions, assisting with piloting new technologies, updating web pages, or creation of interactive learning content.
Learning and Growth – 10% Foster new skills and stay current on modern instructional technologies.
Bachelor’s degree, relevant associates degree, or comparable professional experience
A positive attitude and friendly customer service focus with a desire to help our diverse community with prompt support
Familiarity with Windows and Mac computing platforms
1+ years of experience providing live event support, using video and audio equipment such as cameras, audio recorders, tripods, and microphones
Effective communication skills, both verbal and written to convey technical concepts to non-technical people
Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks and podiums weighing up to 50lbs
General knowledge of Canvas or similar learning management systems
1+ years of experience using the following tools (or equivalent): Final Cut Pro, Adobe Photoshop, Adobe Premiere, BlueJeans, Kaltura, Garage Band, Adobe Captivate, Articulate Storyline
Familiarity with the University of Michigan IT environment
Familiarity with ADA requirements regarding digitally accessible documents and multimedia.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Application Deadline - In order to receive full consideration for your application, please submit your bid within the first seven calendar days of this posting. UM job openings are posted for a minimum of seven calendar days and the SSW may start the review/selection process as early as the eighth day after posting. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182915
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.