Working under the direction of the Senior Practice Innovations Manager, the Practice Innovations Manager will oversee and support the firm’s practice- and client-facing innovation initiatives using creative thinking, process improvement methodologies and legal technology applications.
The Practice Innovations Manager will identify opportunities and partner with firm attorneys to further innovation initiatives, particularly those involving artificial intelligence (“AI”) and other advanced technologies, such as document assembly, expert systems, workflow solutions, and machine learning contract analysis. The Practice Innovations Manager will become the subject matter expert on relevant technologies, assist with vendor relationship management, research industry trends, and keep abreast of innovations in the marketplace and available technologies. As a member of the Knowledge Management (KM) team, the Practice Innovations Manager may be called upon to contribute to other KM and Technology department efforts.
Alternative working locations may be considered.
Manage innovative practice- and client- facing KM projects, including working alongside attorneys to develop content, processes and configurations that further KM initiatives. This may include:
Working with practice groups, client teams and other relevant departments to identify business problems and opportunities, define scope and set expectations.
Working directly with attorneys and KM staff to build and refine solutions.
Provide expertise to the firm’s attorneys and staff on core practice innovation solutions.
Provide consultation to match client, attorney and staff needs with appropriate solutions and support.
Develop standard processes, procedures and reports for projects under the practice innovation program.
Supervise and provide direction to Practice Innovations Analyst(s) and other team members throughout solution development process.
Assist in the development of training, templates, self-help resources and other best practices for support team and end users.
Assist in the design and delivery of marketing and communications campaigns, as needed, to promote and grow the firm’s KM program and use of advanced technologies.
Track metrics on usage of practice innovation program tools and make recommendations.
Periodically assess client satisfaction and the success of the practice innovation program.
Assist Department leadership with vendor management issues, evaluation of new technologies and selection of vendors and tools.
Preferred Skills: Familiarity with advanced legal technologies such as document assembly and expert systems, data extraction and analysis, and predictive analytics as well as process improvement and design thinking methodologies.
Strong leadership skills, excellent project management skills, attention to detail, and the ability to meet tight deadlines. Excellent oral and written communication and presentation skills, including the ability to translate information between technical personnel and end users. Ability to analyze a problem/project quickly and accurately, and develop creative solutions. Ability to identify and evaluate risk issues related to client-facing platforms. Effective customer service skills with the ability to build trust and relationships. Solid logical and technological aptitude with strong troubleshooting and problem solving skills. Fluent in standard MS Office applications and ability to quickly master new tools. Ability to exercise independent judgment and self-direct. Ability to allocate resources to meet competing demands.
Education & Experience: Bachelor’s degree and three years’ experience in legal support management or equivalent is required. Successful track record in client service and supporting practice teams. Experience as a practicing lawyer, paralegal or other direct legal support strongly preferred. Experience with AI and other advanced technologies for the legal industry strongly preferred.