The College Information Technology Office (CITO) team provides the vision and IT expertise that empower Indiana University to fulfill its teaching and research missions. CITO's professional staff offers the latest tools, timely and helpful service, and creative solutions to meet all the university's computing needs.
The College values diversity, equity, and inclusion as a core strength and essential element in the success of its educational mission. For full diversity statement, click here.
The faculty and staff in more than 50 departments and units in the College of Arts and Sciences, the College's Career Development Center, and more than 20 units in the office of the Vice President for Diversity, Equity, and Multicultural Affairs rely on Computer Support Specialists as their IT gurus.
Assists extensively with moves and setups of user equipment and machines. Serves as the primary contact for support, analysis, and advice for all computing devices and computer systems, software, and peripherals, both Windows and Apple. Recommends and approves faculty hardware and software purchases in consultation with Lead and Tier-2 technicians. Conducts Windows and Apple OS education and training in collaboration with the Lead Technician. Provides remote consultation and support through CITO's Help Request system under supervision of the Lead Technician.
Current progress toward an Associate or Bachelor's degree in Information Systems or Technology and one year of experience in project management and asset tracking. Must show proof of ongoing degree pursuit.
Combinations of education and related experience may be considered.
Possess a valid driver's license with the ability to be insured by Indiana University.
Knowledge of Operating system and hardware architecture and configurations for Windows and Mac OS X. Knowledge of business software such as Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook). Understanding of computer peripheral architecture and configurations (printers, scanners, cameras, I/O devices, and others). Proficient in the English language. Ability to handle sensitive situations with diplomacy and grace. Familiarity with all desktop computer systems on the market during the last five years, desktop backup, and disaster recovery systems.
Associate degree. Three years of experience providing front-line, Tier-1 Windows computer support. Proficiency in a second language. Certified in CompTIA's A+, CompTIA's Network+, Microsoft MCP.
Working Conditions / Demands
Must be able to lift thirty pounds unaided. Able to work from various physical angles such as kneeling and crouched positions to access devices and wiring.
Salary Plan: HR
Salary Grade: HR
Job Function: Temporary Hourly
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.