San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.
Initial review of applications will begin on January 21, 2020. To receive full consideration, apply by January 20, 2020. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.
For more information on San Diego State University, please click here.
This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard work hours are Monday – Friday, 8:30 a.m. to 5:00 p.m., but may vary based on operational needs.
Strategic Communications and Public Affairs leads an important role in helping to shape and strengthen San Diego State University’s brand and visibility of the Office of the President and campus-wide initiatives. The team also advances institutional effectiveness in marketing, communications and both community and governmental affairs. Strategic Communications and Public Affairs is seeking an exceptional individual to join our team as a Communications Systems Administrator, who will play a key role in implementing, managing and assisting in the adoption of a centralized marketing automation system for the whole campus. The ideal candidate should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and a community orientation.
Reporting to the Director of Digital Services and Business Analytics, the Communications Systems Administrator has advanced knowledge of marketing automation administration, user and data management, project management and marketing analytics.
Under the advisement of the Director of Digital Services and Business Analytics, the Communications Systems Administrator will onboard communications tools and support communications projects for partners on campus. The incumbent will perform a variety of tasks, including the setup and oversight of security and management for marketing automation systems as well marketing analysis and data visualization. The Communications Systems Administrator will create queries for advanced segmentation and reporting purposes based on their knowledge of the data in the system. The incumbent will continue to improve campus communication processes by developing new approaches and serve as one of the key contacts when issues arise.
The Communications Systems Administrator will create training material and conduct training sessions for users of the university’s centralized communication system. The incumbent will establish and promote best practices, assess the issues each user would have utilizing the system and support users to successfully and efficiently utilize the system. This position contributes to campus communication overall and is accountable for creating more efficient and streamlined processes.
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Compensation and Benefits
Starting salary upon appointment not expected to exceed $4,833 per month. CSU Classification Salary Range: $3,897 - $7,051 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
Preferred Qualifications and Specialized Skills
Advanced knowledge of marketing automation SAAS system implementation, administration and security protocols
Experience creating and managing system data structure, integrity and custom queries for advanced segmentation and reporting using automation systems
Experience in performing user administrator functions including user management, profiles, permission sets and security settings; minimize the effects of a potential security event by setting up proper roles/permissions, creating and monitoring procedures
Ability to identify areas of inefficiency and corresponding solutions that will scale with the university’s continuing adoption of one centralized automation system
Effectively managing the lifecycle of data within marketing automation systems
Ability to communicate regularly with users to support them in their role and provide information and training on new features and functionality to increase and retain adoption
Ability to create email templates, web forms and landing pages using system-specific code
Ability to use various systems to assist in analysis and reporting and create marketing visualizations through dashboards
Experience using Marketo and/or Salesforce Marketing Cloud automation systems
Self-motivated, logical and methodical nature
A creative problem-solver who excels at identifying unintuitive solutions to tough problems
An innate ability to optimize and automate processes and seek simple, elegant solutions to complex problems wherever possible
Willing to adapt to change and able to multitask
Ability to work with a variety of colleagues at varying levels of authority
Experience with higher education a plus
Applicants with disabilities requiring assistance may call (619) 594-6390.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
The mission of San Diego State University is to provide research-oriented, high-quality education for under - graduate and graduate students and to contribute to the solution of problems through excellence and distinction in teaching, research, and service. The university strives to impart an appreciation and broad understanding of the human experience throughout the world and the ages. This education extends to diverse cultural legacies and accomplishments in many areas, such as the arts and technology; the advancement of human thought, including philosophy and science; the development of economic, political, and social institutions; and the physical and biological evolution of humans and their environment. San Diego State University pursues its mission through its many diverse departments and interdisciplinary programs in the creative and performing arts, the humanities, the sciences, and the social and behavioral sciences.
Academic and Community Engagement — San Diego State University is a community of leaders committed to student success and life-changing opportunities for students, such as study abroad, under - graduate research, leadership training, and entrepreneurial exp...eriences. SDSU is the oldest higher education institution in the San Diego region, and our deep community roots provide access to internships, mentoring relation - ships, and volunteer opportunities that complement and enhance the classroom experience. SDSU is an academically rich university that provides endless possibilities for students: bachelor’s degrees in 96 areas, master’s degrees in 80 fields, and 21 doctoral degrees (Ph.D., Ed.D., Au.D., and D.P.T.). SDSU is a place for the best and brightest to dream of who they will become and to make those dreams a reality.
Diversity and Inclusive Excellence - Diversity is a hallmark of San Diego State University, where students from all backgrounds achieve excellence and success. The university has been recognized nationally for large increases in graduation rates and for nearly eliminating achievement gaps among ethnic and racial groups. SDSU’s campus reflects the diversity of our region and the world beyond. Stu - dents from more than 90 nations con - tribute to SDSU’s dynamic mix of ethnic, racial, and social backgrounds. SDSU tied for No. 7 in the nation for ethnic and racial diversity, received the Higher Education Excellence in Diversity Award for five consecutive years, is recognized as a Hispanic-Serving institution, and is one of the top universities in economic diversity. More than half of our students and 43 percent of our tenure-track faculty members are women. We are a national model for educating military veterans, and we rank as one of the most LGBTQ+-friendly campuses in the nation. Through our “One SDSU Community” initiative, our campus fosters shared experiences, values, and aspirations that embrace our unique identities, respect our diversity, and recognize our common humanity.
Education and Global Perspectives — One of our goals at SDSU is to prepare global citizens. From curriculum content and cultural campus activities to international research and exchange programs, we are creating a global experience that will be transformational for our students. SDSU ranks No. 5 in the nation in the number of students who study abroad to gain new perspectives and to grow personally and intellectually. More than 3,000 SDSU students study abroad each year in more than 70 countries, including the United Kingdom, China, Italy, Mexico, and Spain. Our campus-based academic programs reinforce this global perspective. These programs include the Center for International Business Education and Research; the Center for Latin American Studies; the International Security and Conflict Resolution degree program; and the International Business program, which ranks No. 12 in the nation.
Research and Creative Endeavors — San Diego State is a leading public research university with a thriving research agenda and competitive awards totaling over $134 million in 2017-2018 — including funding from the National Institutes of Health, the National Science Foundation, the U.S. Department of Defense, and the California Department of Health Services. Undergraduate research and entrepreneurship are hallmarks of SDSU. Stu - dents collaborate with faculty and staff in on-campus laboratories to address national and global challenges, and they create new companies and social enterprises in our entrepreneurship and innovation centers. More than 90 SDSU students have earned prestigious Fulbright awards since 2005, while other students have received Gilman International Scholarships, Boren Awards for International Study, the Udall Scholarship for environmental work, and Gates Cambridge Scholarships.
Leadership Starts Here — SDSU lives by the ethos “Leadership Starts Here” – a pretty bold statement. It is also a promise – one that our students keep every day by focusing on academic excellence and engaging society’s challenges. SDSU’s legacy of leadership is found in research and innovation, entrepreneur - ship, community engagement, and global competition. SDSU alumni lead governments, businesses and organizations throughout the world. They are legislators, CEOs, company presidents and founders, school administrators, and engineers. Aztecs run biotech companies, accounting firms, restaurant chains, film studios, and hospitals, just to name a few.