Department: Norris University Center Admin Salary/Grade: EXS/5
This position provides expertise in Audio/Visual Production in all Norris Managed spaces on Northwestern Campus. The Technical Services Manager is responsible for direction and execution of all technical operations for events in Norris University Center, and our satellite venues. The Technical Services Manager is responsible for processing reservations and scheduling staff. Technical Services Manager directly oversees 2-3 fulltime technicians. In addition, the Technical Services Manager will provide the highest level of A/V service to events taking place on the Northwestern Campus. The Technical Services Manager must be able to sustain communication with diverse groups, anticipate problems, reconcile conflicts, and maintain a strong philosophical base for student development through event production.
This position requires evening and weekend work along with a flexible schedule.
This position requires lifting up to 50 pounds.
This position requires the ability to ascend and descend stairs and crawling in tight spaces.
Flexible days and hours based on operational needs. This position includes nights and weekends.
This position requires a current driver’s license and the ability to drive a small truck.
This position may require business professional attire for certain events.
Provide hands on support with Audio Visual operation for VIP events and other Norris events requiring a dedicated technician. This includes events in Norris University Center, Norris Satellite Venues, Outdoor Events and other house events. Primarily, this will be an audio technician (A1) but may also include support for video/lighting. Provides excellent communication and customer service for Norris Event Management clientele.
Process AV requests, attend preproduction meetings, consult with Event Planning, reserve AV equipment, and schedule staff for events.
Install, troubleshoot, and maintain audiovisual equipment within Norris University Center and Satellite Venues. Purchase equipment and supplies for continuity of operations and make recommendations for upgrades and purchasing new equipment. Monitor the condition of equipment including lighting, sound, projection, computers, and tools. When necessary arranges for equipment maintenance and repairs within budgetary restraints.
Supervise tech specialists. Hold bi-weekly meetings with each direct-report, and team meetings with department. Provide training as necessary, and coach on professional development. Complete performance excellence reviews and check-in meetings.
Coordinate with the Production Manager and Performance Production Manager to train student employees on technical operations, and schedule them for events and setups as needed.
Other duties as assigned
Bachelor’s degree in sound design, live audio, audio recording, projection design, information technology, or comparable education and experience
Licensed driver with Ability to drive departmental vehicles
Experience with high level event production
Experience with live event audio, concert audio, theatrical sound design, and/or audio recording.
Minimum Competencies: (Skills, knowledge, and abilities.)
Demonstrated strong customer service focus
Advanced audio/visual production
High level of self-motivation and demonstrated capacity for independent judgment, planning, evaluation and decision-making
Knowledge of both Mac and Windows PC computers
Demonstrated knowledge of Event Production for live events
High attention to details and solid organizational skills
Master’s degree in sound design, live audio, audio recording, projection design, information technology, or comparable education and experience
Experience as an A1 or lead audio engineer in a multiple microphone environment
Experience in Higher Education and/or College Union
Experience working with college students or student employees
Preferred Competencies: (Skills, knowledge, and abilities)
Skilled in the operation of both digital and analog audio consoles
Knowledge of wireless microphone technology and understand of the wireless spectrum
Basic knowledge of Crestron control systems
Skilled in the operation of both Mac and Window PC computers
Knowledge of projectors, video switchers and video cables
Basic knowledge of event planning
Knowledge of lighting equipment and basic lighting techniques
Ability to establish and maintain professional relationships with student and professional staff, Division colleagues, and the University community
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38000
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.