Applications accepted only online at www.tarleton.edu/jobs
The End User Support Specialist II, under general supervision, performs complex and non-routine specialized end user support functions, such as troubleshooting, analysis, research, de-bugging, and problem-solving. Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate; After hours may be required.; Requires CJIS Level 3; Criminal Justice Information System Fingerprint Background Check.
30% Troubleshoots a variety of complex end user computing and connectivity issues. Evaluates and follows through on issues and problems until resolved or escalated. Assists and mentors employees in resolving technology issues. Works with vendors to resolve problems with computer or network connected equipment, including warranty or recall issues.
30% Researches unique end user needs. Provides specialized guidance, recommendations, alternative options, and solutions in the use or selection of a variety of hardware and software products in order to achieve end userâ™s goals and in accordance with policy requirements.
20% Coordinates the technical activities of the Help Desk student technicians. Provides planning, scheduling, training and support for Help Desk services and personnel; Maintains regular communication and coordination with all campus customers; Oversight of student technician work activities; escalation of customer requests to IT Services staff as necessary.
10% Reviews the accuracy of documentation of end user support methods and procedures. Participates with management in planning, direction, and coordinating operational and procedural matters to meet goals and objectives.
5% Provides back-up support for Computer Help Desk to assist phone, walk-in and email customers
5% Collaborates with other technical staff on the implementation of new technology deployments. Other duties may be assigned.
Required Education and Experience
Bachelorâ™s degree in applicable field or equivalent combination of education and experience. Three years of full time professional experience in the field of information technology.
Required Knowledge, Skills and Abilities:
Knowledge of computer troubleshooting and problem-solving, , requirement assessment and analysis, project management methodology, context and interrelationships, and the Information Technology Interface Library ITIL (ITIL). Advanced computer operating system (Windows and Mac OS) skills in an Enterprise Environment. Demonstrated client relations skills. Proficiency with Microsoft Office applications. Ability to multitask and work cooperatively with others.
Work experience in a higher education environment.
Internal Number: R-027100
About Tarleton State University
Tarleton State University, offering its own brand of personal attention, a unique history, and an exciting future, is founding member of The Texas A&M University System.
Founded as John Tarleton College in 1899, today's university offers cutting-edge academic facilities and world-class faculty with extensive real-world experience.
With its main campus in Stephenville, Tarleton offers centers in Fort Worth, Waco, Midlothian, RELLIS-Bryan and a global campus for state-of-the-art online programs. Extending the reach of educational value, Tarleton has boosted its selection of online graduate and undergraduate programs through classes in these centers.
Students may select areas of study from six colleges: Agricultural and Environmental Sciences, Business Administration, Education, Graduate Studies, Health Sciences and Human Services, Liberal and Fine Arts, and Science and Technology.
More than 60 bachelor's programs and 30 graduate degrees, featuring doctoral studies in educational leadership, have led more than 13,000 students from 45 states and more than 20 foreign countries to make Tarleton State their collective choice for a college education.
Tarleton's research cent...ers are daily searching for solutions to global problems. For instance, the Texas Institute for Applied Environmental Research conducts analyses to address environmental issues facing the state and nation, while the Southwest Regional Dairy Center, using an almost $1 million grant, is working on ways to turn animal waste into a viable energy source.
Tarleton's blueprints for a brighter-than-ever future include a new applied sciences building with engineering laboratory space on campus in Stephenville, a new academic building on the university's planned 80-acre Fort Worth campus near Chisolm Trail Parkway, and $24 million in upgrades and improvements to the institution's venerable Memorial Stadium.
Tarleton State University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.