A cover letter is required for consideration for this position and must be attached as the first page of your resume. The letter should address your specific interest in and outline skills and experience that directly relate to this position. Applicants who do not meet these requirements will not be considered.
The Horace H. Rackham School of Graduate Studies is the home of graduate education at the University of Michigan and offers a remarkably broad and rigorous array of graduate degree programs that are among the very best in the country in each field of study. The university attracts outstanding students to graduate study and prepares them to make lasting contributions to society through successful careers in professions and academic disciplines. The Rackham community of scholars, researchers, students, and staff is engaged in the creation of new knowledge, new discoveries, and the development of our future leaders. The graduate school is an international leader in developing best practices for graduate education. Further, Rackham is strongly committed to diversity and inclusion as a means of achieving and sustaining excellence.
Rackham Graduate School seeks a Director of Information Technology (IT) with exceptional leadership and partnership skills and the ability to collaboratively create and communicate an information technology vision. The Director will oversee a team of IT professionals while collaborating with IT colleagues across the university and leadership within Rackham to create and implement strategic IT solutions. The Director’s work will be closely aligned with work and strategy of Rackham’s Communications and Institutional Research directors. In addition to managing the portfolio of Rackham’s IT team, the Director will be personally responsible for leading individual IT projects of high complexity.
The selected candidate should have a diversified background of extensive technical infrastructure experience, demonstrated project management acumen, and excellent vendor management skills, with a service-oriented approach to IT operations. Experience with employee management as well as networking, systems and applications development, process improvement, systems analysis and integration, computer operations, information security, data management, and desktop support are all essential.
Because we are committed to diversity, we aspire to develop and nurture the individual employee as well as the group’s collective skills in order to recognize, celebrate, and deploy difference as a path to engagement, innovation, and the generation of new ideas and knowledge.
Salary will be commensurate with the qualifications and experience of the selected candidate.
Job responsibilities include but are not limited to:
Provide direction and leadership to a team of four to five IT professionals, including interviewing, hiring, termination, annual performance management, and work planning processes. Provide mentorship to team members with an emphasis on career progression. Define and clarify individual job expectations as they relate to unit and Rackham wide goals. Create a culture where people excel; recognize the achievement and contributions of others.
Provide assessment and communicate IT trends for the organization. Develop collaborative relationships with Rackham units, across the university, and with outside vendors and suppliers. Prioritize IT projects, initiatives, and assessments by establishing an open discussion for decision making.
Work collaboratively with the Rackham Leadership Team (RLT) to develop effective strategies, plans, projects, and initiatives. Collaborate with stakeholders across U-M ITS and graduate programs to help set appropriate strategic priorities for the graduate school.
Define Rackham’s IT vision and mission to ensure that operations are aligned with the unit and Rackham objectives, as well as in compliance with university requirements, policies, and procedures.
Advocate for new ideas, processes, and/or services in order to increase efficiency, quality, and customer satisfaction. Promote a culture of excellence through stewardship of resources (people, financial, equipment). Review, revise, develop, and implement information technology policies.
Organize IT resources and provide the necessary consultation to effectively implement large scale change. Determine organizational/unit readiness for change, in accordance with assessment, to incorporate new strategies.
Analyze the technology needs of Rackham units to meet business objectives. Review and evaluate current business processes and make recommendations for technology improvements to ensure effective and improved customer service.
Partner with Rackham units to respond to current and strategic customer needs regarding IT issues and concerns. Align graduate program needs with technology resources and solutions. Assess urgency of customer requests for information and/or service.
Partner with Rackham’s Communications director to provide expertise, review, and development on web (internet and intranet) and content solutions.
Partner with the Institutional Research director on development and application of best practices for collection, processing, dashboarding, and maintenance of institutional data.
Provide oversight for vendor selection related to IT management and perform evaluations of the services provided. Review contracts and negotiate prices as appropriate.
Create, finalize, monitor, and manage departmental budget. Demonstrate fiscal responsibility and stewardship in planning and allocating resources.
Bachelor’s degree in a related field or equivalent combination of education, certification, and experience.
Eight to 10 years’ experience in the technology field in either a corporate and/or academic setting. Minimum of three years’ experience in a leadership role.
Demonstrated ability to organize and work effectively with cross-functional project teams and manage multiple projects.
Experience developing and implementing strategic technology solutions. Demonstrated success in project management. Ability to foresee potential issues and troubleshoot proactively.
Excellent communication and collaboration skills with the proven ability to work effectively with diverse constituents and colleagues at all levels of technological understanding. Ability to deliver presentations tailored to the level and type of audience.
Proven success in operating within higher education or complex organizations and to relate with and understand constituents outside the immediate unit. Proven ability to lead project teams to meet customer expectations. Demonstrated understanding of and skills in team building and process improvement.
Demonstrated commitment to the values of diversity, equity, and inclusion. Experience motivating team members toward a high level of performance and professionalism. Demonstrated experience in creating and sustaining inclusive environments.
Extensive knowledge of infrastructure technology and demonstrated understanding of networking, systems and applications development, systems analysis and integration, client relationship management systems, computer operations, information security, data management, and desktop support.
Excellent organizational, analytical, problem-solving, and decision-making skills. Attention to detail with a high degree of accuracy. Ability to multitask, meet deadlines, and adapt to changing demands and priorities.
Demonstrated fiscal responsibility and stewardship in planning and allocating resources. Effective experience in developing and overseeing departmental budgets.
Master’s degree in a related field. Five or more years’ experience in a leadership role. Solid working knowledge of current security protocols and threats. Familiarity with University of Michigan structure, resources, and policies. Experience leading in creation of effective technology solutions. Demonstrated experience in implementing cutting edge solutions following trends and best practices.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 182716
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.