The University of Southern Californiaâs (USCâs) Information Technology Services is seeking a talented IT Technical Writer with an exceptional commitment to service excellence to join its team. As the Technical Writer, you will be an integral member of the High-Performance Computing team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
This is a fixed-term position with an anticipated end date of one year after the hire date.
This is a full-time role eligible for benefits including medical, dental and vision plans, a competitive 401K plan, and education reimbursement
ITS has embarked on a major Digital Transformation initiative to continually improve services to faculty, staff, and students, and support USC ascent as a leading institution of higher education.Â That future ITS vision aligns strategy, business, and services, affirms ITS cultural values, empowers cross-functional teamwork, embraces world-class best practices, and promotes innovation, excellence, agility, and efficiency.
To achieve that future vision, ITS is committed to providing: a modern technology infrastructure that is resilient and delivers the performance to meet demands of a growing customer base, training on the latest technologies to its highly productive and motivated workforce, outstanding customer experience, and technology services aligned with the mission of the university to benefit learning opportunities for students.
For ITS employees, the future is one where they can develop key, cutting edge skills, take pride in the services they provide, and have access to roles and career paths that align to their abilities and potential.Â
We are looking for top talent to join us on our journey.
The USC ITS organization is a diverse and talented team that supports a collaborative culture and delivers secure and innovative IT services core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. The supportive and inclusive culture encourages employees to do their best work every day. ITS strives for a culture where individuals are recognized and celebrated for their uniqueness.Â USC offers the flexibility through well-being programs to help individuals lead productive and balanced lives.
USC is a leading private research university in Los Angeles â a global center for arts, technology and international business. It serves over 47,500 students primarily in the main LA campus but also in various U.S. and global satellite locations.Â As Los Angelesâ largest private employer, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits as a member of the Trojan Family â the faculty, staff, students and alumni who make USC a great place to work.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
The candidate for the position of IT Technical Writer must meet the following qualifications:
Bachelor's degree in computer science, computer information systems, or related field or equivalent experience
2 years of experience in documentation / technical writing
Demonstrated experience with technical documentation
Demonstrated strong individual writing skills.
Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Demonstrable ability to translate technical jargon into approachable, accessible language
Desire for continuous self-improvement and maintenance of skills through training.
Excellent communication and teamwork skills
The ideal candidate for the position of IT Technical Writer has the following qualifications:
Graduate degree in technical writing or related disciplines.
2 or more years of experience as a Technical Writer at a technology company or research institution.
Experience with scientific research, preferably within computational science domains such as HPC, ML/AI, bioinformatics, or big data analytics.
Experience working with researchers and students to develop reference documentation.
Self-starter, with a proven track record for creativity and initiative, with first-rate written and verbal communication skills with a high attention to detail
Experience prioritizing multiple projects and work streams in a fast-paced environment
Experience with web-based content management system
Technical writing in universities or other research organizations
Familiarity with IT troubleshooting workflow and methodology
Technical writing for software documentation
WORK YOUâLL DO
The successful candidate will be a key link between the HPC team and the research community at USC, including faculty and students across a broad range of departments, as well as outside users and partners, in order to help them understand and utilize HPC resources for their research and teaching.
As a Technical Writer, your primary objective will be to translate complex, technical information about our resources into approachable and instructional content for a variety of internal and external stakeholders. You will craft, maintain, and update both administrative and user-facing technical documentation, including: user guides, best practices, architectural diagrams, release notes, and our service catalog. In addition, you will work directly with faculty on research proposals with all major funding agencies (NSF, NIH, US Government agencies, etc) to meet all computational resource and data management requirements.
This position is responsible for management of both documentation and content on the HPC website, including but not limited to setting and meeting deadlines for content delivery, and communicating frequently with stakeholders and subject matter experts to generate and review content. All published content must capture the relevant technical detail while taking the target audience's comprehension into account.
Develops user-oriented documentation and reference manuals and other types of materials used for information distribution, training, operational or procedural purposes
Maintains a current internal documentation library
Tracks and records changes in software packages. Provides or updates user manuals to ensure currency
Documents internal departmental policies and procedures relating to the use of automated systems
Provides or coordinates special documentation services, as required
Stays informed of new developments and technologies
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time
Come and join the ITS team â a team that works as trusted partners shaping an environment of innovation and excellence for the university.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 2 yearsMinimum Field of Expertise: Relevant experience in documentation/technical writing.
Internal Number: REQ20083923
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.