The University of Southern California (USC) has established a Workday Financials deployment program covering our academic enterprise as well as our hospitals. This program is critical to USCâs overall goals to improve administrative efficiency. Workday Financials will be paired with the existing Workday HR and Payroll solutions implemented in 2013.Â
We are currently seeking Organizational Change Management (OCM) Analysts to join our Workday Financials deployment program team. The OCM Analysts are responsible for measuring the effectiveness of the change management project portfolio through the configuration and maintenance of data, analysis of key metrics, creation of visualization solutions and communication of results to enable timely, effective action planning and the success of change management delivery. This role owns complex data sets across a variety of sources, produces analytics to visualize data, and creates clear, tailored performance dashboards that provide insights to leadership, ITS teams, customers and stakeholders. The OCM Analysts supports comprehensive engagement efforts with key stakeholders andleaders across the organization and delivers coordinated change management services across the ITS portfolio.
There is a total of 5 openings for this role.
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
These are fixed-term positions with an anticipated end date of September 30th, 2021. Please note that this is a full-time role eligible for benefits, including medical, dental, and vision plans.
What Youâll Do:
Creates change management strategies using structured methodology, experience and situational details of the group(s) impacted to assist in completion of change initiatives regarding people, process and technology. Coaches team leaders and sponsors on impacts both expected and not, assisting in promoting change adoption within their departments
Partners with project or program managers to integrate project and change management plans and align strategies, objectives and timelines. Maintains close communication with project managers and project teams to revise plans as needed in response to new information or technical developments
Defines, clarifies and drives the project teamsâ common understanding of business processes for successful change adoptions. Identifies risks, keeps them visible at all times, strategizes to prevent them from negatively impacting projects and tracks them to ensure they are addressed by the teams
Supports the design, delivery and management of communications. Proposes instructional strategies and/or recommends alternatives to improve the effectiveness and efficiency for communication, training and resistance management. Develops independently, or as part of a team, overall objectives and actionable, targeted implementation strategies
Plans and organizes meetings, demonstrations, presentations and other events to engage and inform stakeholders. Develops content, prepares presentations and arranges logistics
Forms and organizes performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems. Measures the levels of participation and proficiency of users and stakeholders with new processes. Tracks and reports all change management deliverables at appropriate intervals, implementing corrective actions and celebrating successes, as appropriate
Applies evaluation methodologies to regularly assess effectiveness and sustainability of change management strategies and activities. Collects and analyzes feedback, diagnoses any gaps and remaining resistance, and identifies process improvements
Creates and manages calendars, working closely across IT departments with clear perspective of all project dates, meetings, calls and training
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
The Must Haves:
Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc., or equivalent combination of education, training, and experience
2 years of experience in a relevant field such as organizational development, organizational behaviors, communications, information technology, or higher education.
Prosci Certification or other equivalent Change Management Certification
Experience and knowledge of change management principles, methodologies and tools, with a solid understanding of how people go through change processes
High aptitude for research, data collection, problem solving, identifying issues and trends
Demonstrated written and verbal communication and influencing skills, collaboration, problem solving, presentation, conflict management and interpersonal skills
Experience with service and project management tools (e.g., ServiceNow) and presentation software (e.g., Vision, PowerPoint)
Ability to multitask, interact with multiple stakeholders and handle changing priorities
Proven ability to work collaboratively in a team environment
Effective written and verbal communication skills
Experience delivering customer-focused service
Ability to problem solve
Ability to understand and work with complex systems
The Nice to Haves:
Bachelorâs degree in a relevant field such as psychology, organizational development, communications, business administration, etc.
5 or more years of experience in a relevant field, including at least one in change management practices
Advanced knowledge of one or more of the following: change management, human resources, information technology operations, business process improvement, and organization development, design and/or communication.
Experience with collaboration software (e.g., SharePoint)
Experience in program office operations
Experience and demonstrated success with change management through metrics
Experience building eCMO/ ePMO best practices.
Understanding of or experience in higher education.
Come and join the Workday Financials deployment team â a team that works as trusted partners shaping an environment of innovation and excellence for the university.
Minimum Education: Bachelor's degreeMinimum Experience: 2 yearsMinimum Field of Expertise: At least two years' experience in change management, organization development, project management or related field. Experience and knowledge of change management principles, methodologies and tools, with a solid understanding of how people go through change processes. Experience with service and project management tools (e.g., ServiceNow) and presentation software (e.g., Vision, Powerpoint). Ability to multitask, interact with multiple stakeholders and handle changing priorities.
Internal Number: REQ20083794
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.