A minimum of five years of experience preferred in strategic business development and/or ambulatory operations in a healthcare setting with progressively more responsibility and demonstrated professional experience, including responsibility for multiple large, complex and sensitive projects.Â
Substantial experience leading and facilitating work teams for change management. Identifies patterns to enhance performance and formulates recommendations.
Comprehensive understanding of process redesign and/or continuous quality improvement methodology and tools.Â
Experience in patient satisfaction programs preferred, with familiarity of business and clinical processes. Experience with compliance preferred.
Ability to develop project plans, monitor activity, facilitate progress to effectively complete projects within specified time frame.
Ability to facilitate the planning process by leading team meetings, managing on-going revisions, insuring priorities are met, resolving issues and working collaboratively with clinical managers to ensure consistency and enhance patient care by defining roles and responsibilities of key project participants.
Ability to monitor and document performance of ongoing projects by balancing schedules, scope and resources and the financial profitability of these projects.
Analytical and Problem-Solving:
Ability to conduct cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective, assists with writing well organized business plans for decision making purposes.
Independently manages and completes multiple large projects simultaneously with minimal involvement from the Executive Director.
Ability to respond to day-to-day crisis or unexpected situations in an effective manner.
Demonstrates effective interpersonal communication skills to influence senior management thinking and actions in order to achieve objectives and insure a clear understanding of project goals.Â
Ability to facilitate meetings efficiently for project progress and issue resolution.Â
Excellent collaboration and teamwork:
Ability to builds strategies in collaboration with operational management.
Demonstrates good decision-making skills and ability to debrief appropriately and effectively to senior management.
Communicates effectively and diplomatically with a wide variety of constituents to include: patient and family, staff, faculty, alumni, business, political and community leaders and the general public is essential.
Advanced skill in computer programs, Word, Excel, PowerPoint, Visio, Outlook, Access, and Project required.
Â Experience in Project Management, strategy, and quality improvement
Proficient PC skills. Working knowledge of databases, spreadsheets, and word processing. Knowledge of business (operational, clinical and financial) statistics and data analyses techniques. Ability to manage and analyze data. Strong analytical thinking and problem solving skills.
Managerial experience with direct supervisor responsibility of nonclinical and/or clinical staff and experience with ambulatory/physician practice operations.
Fire and Safety Certification.Â If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
The Senior Operations Manager is responsible for management of clinical and business operations of the ophthalmology clinic. The Senior Operations Manager leads improvement efforts across all operations to accomplish measurable clinical and business process improvements and objectives. Also, lead the redesign of care processes to optimize value (improve outcomes, patient satisfaction and reduce cost), assist with evaluation of new technologies and related system implementation, optimize integration efforts in pursuit of seamlessness for patients, providers, and staff. This position will project manage multiple initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. Also, leads the assessment and diagnostic of problems, create data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. This position will establish collaborative relationships with physicians, nurses, technicians and administrators to build support for change and sustainability efforts.
Internal Number: REQ20080130
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.