Under the direct supervision of the visitor services manager, the nights and weekend manager oversees the security and safety functions at the block museum of art. Provide managerial support during weekend and evening hours of museum operation. Also responsible for coordinating the scheduled visitor services staff, security and hospitality needs; opening and closing the museum and serves as the evening contact to university police and facilities management.
Safety and Security
Ensure the safety of museum collection, staff, and guests; Ensures that all evening hours and programs of the museum have sufficient security personnel coverage
Administer system for controlling access of staff, contractors, and guests to the museum
Perform proper opening and closing procedures for the museum and areas within it
Implement security, safety, emergency, and evacuation related programs, policies, and systems based on best practices and provide staff with information and updates on proper interpretation and application
Ensure that staff and guests understand and implement museum rules, regulations, procedures, and policies
Respond to emergencies within and directly outside the museum, making real-time decisions when taking action for security issues, threats, or concerns
Report on, perform investigations, and draft reports for all security-related matters
Monitor and coordinate with conservation and the registrar to respond to incidents regarding works of art
Consult and collaborate with colleagues at the museum to define security needs for exhibitions and special events
Coordinate event set-up/breakdown with museum staff
Participate in coordinating with the Senior Registrar every exhibition to conduct artwork counts and artwork intake appearances
Assist with conducting annual Emergency Evacuation Drills.
Coordinates all electronic and scheduled evening security needs of the museum
Oversees proper evening closing procedures and act as evening liaison to university police
Execute strategic security and safety plans and programs that not only protect the collection but also deliver excellent customer service to guests visiting the museum
Manage staffing at the guest services desk, ensuring that adequate resources and trained staff are available during all building open hours
Maintain a guest approach with all visitors to ensure a positive experience
Exercise judgment, discretion, tact, diplomacy, and interpersonal skills in interactions with staff and guests
Assist visitors and provide proper information as requested
Respond to visitor complaints and/or requests for assistance and evaluate the appropriate course of action
Establish and maintain close working relationship with University Police and Facility Operations,
Maintain best practices for cultural property protection issues, including active membership in the International Foundation for Cultural Property Protection (IFCPP)
Maintain consistent daily logs and reporting procedures
Maintain and Monitor Exhibition brochures, Block Cinema calendars, and Program literature inventory levels, which are displayed at the Visitor Services Info Desk.
Assist the Assistant Manager of Security & Visitor Services and the Visitor Services Info desk Attendant with Creating daily/weekly Visitor Services Catalogues Credits and Checks Sales reports.
Assist the Building Manager with building upkeep & needs in the Building Managers absence.
Performs other duties as assigned.
An understanding of security issues, needs and current practices in a service environment;
Minimum two years of experience in management of security guards and services;
Experience in security needs of museums or other types of cultural institutions;
Ability to manage relationships with university and local police;
Ability to work with various museum constituencies;
Ability to collaborate with staff in providing security at various museum events;
Experience with securing high value objects;
Exceptional customer service skills; Ability and experience of understanding the security and visitor services needs of both the works on public view and in the collection of the museum and the visitors who come to the museum;
A pleasant professional demeanor is required.
Ability to work under pressure particularly in a night time environment;
Well-organized with meticulous attention to detail and analytical ability;
Observant, alert, focused and very good at monitoring situations to observe trends and identify and solve problems
Ability to maintain current weekend, night-time security hardware; provide liaison to Advent and ADT for system operation and basic maintenance;
Ability to maintain and monitor closed circuit surveillance system during scheduled weekend and evening hours.
Minimum Competencies: (Skills, knowledge, and abilities.)
Adaptability – Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
Assertiveness/Independence – Takes forceful stands on issues without being excessively abrasive; expresses own opinions even when adopting an unpopular position.
Coaching/Mentoring – Trains people for current assignment and develops them for promotion; uses feedback and personal example to encourage higher performance.
Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one’s own team; respects the needs and contributions of others.
Communication – Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters and proposals while using appropriate vocabulary and grammar.
Conflict Management – Exhibits understanding of natural sources of conflict and acts to prevent or soften them.
Customer Focus – Regularly monitors customer satisfaction; provides suggestions to improve quality and value to the customer.
Diversity – Creates an environment of understanding and acceptance; solicits input from a wide variety of people and functions; challenges organizational policies and practices that may be exclusionary.
Efficiency/Dependability – Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.
Ethics and Integrity – Follows through on commitments; incorporates honesty, respect and fairness in daily actions; demands trustworthiness from others; demonstrates courage and objectivity.
Initiative – Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Innovation/Creativity – Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions.
Management Change – Seeks projects that initiate changes in the organization; informs team members of upcoming changes; creates clear time frames and involves those who will be affected by changes in the planning and implementation process.
Multi-Tasking – Demonstrates ability to work on multiple projects simultaneously.
Negotiation – Finds common ground to accommodate the conflicting needs and wants of different stakeholders.
Organization – Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies and pays attention to detail; targets projects or initiatives that require special attention and focuses on key tasks when faced with limited time and/or resources
Planning – Devises and implements clearly defined strategies to achieve business objectives.
Problem Solving – Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
Safety Management – Identifies actual and potential issues and risks; monitors and enforces safety regulations; provides education and training
Project management skills and the ability to take initiative
Ability to work with diverse constituents and to understand the primary objectives of the museum;
Ability to lift 20 pounds unassisted;
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 38030
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.