This position provides system support to departmental application users, troubleshoots system issues and generally ensures the assigned software is able to be used as intended. This may include tasks such as creating functional documentation, reports, training materials and provide training to staff within their area of expertise.
Maintains optimal operation of departmental application in partnership with IT or external software vendor, as appropriate. This may include implementation, testing and/or functional design. This may also include system administration tasks such as application security.
Provides support for application users. This would include troubleshooting for problem scenarios and escalation, as needed, to other internal or external resources to ensure successful resolution. This may also include training of application users.
Builds, maintains and prepares documentation and training materials. This may include participating in policy discussions regarding application usage to maintain data integrity and/or standardized processes.
Performs some analysis of data and may create moderately complex reports.
In some roles, this position may supervise staff.
Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.
A level of experience as would typically be obtained in 1 to 2 years working with systems or as a functional \"super-user\" of an application in a similar department environment is required.
Strong working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational skills, as well as good oral and written communication and human relation skills are required.
Experience with systems implementation and project management.
Additional related education and/or experience preferred.
Internal Number: 253731
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.