Assists the Quality Assurance and Training Coordinator and Specialist in developing high quality training for UITS Support Center staff and in addressing quality assurance issues. Designs digital training content in varied formats that maps to defined pedagogy. Researches common customer issues. Assesses staff feedback to inform training development. Runs reports and assesses customer feedback. Upkeeps documentation.
General education at the high school level and one year of experience in technical writing, instructional design, training development and/or technical support.
Combinations of education and related experience may be considered.
Excellent interpersonal and communication skills, including a customer service orientation and ability to interact with students, staff, and faculty with diverse levels of computing sophistication. Strong organizational and multitasking skills, including ability to manage multiple priorities. Good problem solving skills.
Familiarity with Indiana University central systems such as Email, Duo, Learning Management systems, One, networking, and others. Familiarity with the UITS Knowledge Base.
Must have 20 hours of availability Monday - Friday. Must intend to stay in the position for at least one year.
Salary Plan: HR
Salary Grade: HR
Job Function: Temporary Hourly
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.