POSITION: Assistant Director of Student Success & Academic Services (Houghton College Online)
START DATE: January 2020
REPORTS TO: Vice President for Planning & Innovation
The Assistant Director of Student Success & Academic Services serves as the primary academic advisor for the students in Houghton Online programs and is responsible for providing and promoting a positive learning experience for online students in order to bolster student retention, success, and completion rates, He or she completes initial transfer credit evaluations for prospective students, works with them on registering for classes in dialog with academic departments, provides orientation to the Learning Management System, and monitors their progress through the program to graduation. He or she serves as a “Success Coach” to help them get through their respective program.
DUTIES & RESPONSIBLITIES:
Guiding students through process for course registration/selection while ensuring students selections reflect their personal career/educational goals and needs
Oversight of digital orientation of all online students involving active, often 1:1 support and attention to ensure readiness for a start date
Maintaining frequent contact with current students to ensure satisfaction and satisfactory academic progress
Serving as liaison for current students to academic departments and various offices on campus such as the Registrar, Student Financial Services, and Technology Services. This includes sharing important deadlines or other college updates, gathering data and assisting in obtaining necessary paperwork regarding registration and billing
Communication / troubleshooting with current students regarding registration, billing, academic performance, and technical difficulties
Assisting current students in determining the best method for fulfilling “gap” credits (i.e. remaining liberal arts or general education credits) needed for graduation
Review of all Life Learning portfolios and active engagement with current students in crafting said portfolio
Student enrollment in courses
Maintaining up-to-date degree completion information for current students
Registration oversight of any new online program and/or initiative
Oversight of Registrar-related information and processes as they pertain to online programs
Assisting/communication with any former Adult Education, PACE, or Online student with requests regarding completing a degree
Communication regularly with Student Financial Services regarding aid eligibility, paperwork, and billing concerns for current students & assisting with student outreach as necessary
Proctoring DSST exams for current students
Maintaining frequent contact with the Dean of Houghton College online regarding improvements, difficulties, and concerns of current students
Completing all SAP (Satisfactory Academic Progress) audits and Transfer Credit Evaluations for prospective undergraduate online applicants (with help from the Registrar’s Office)
Communication detailed degree-completion/transfer credit information, course schedule, and program information for all accepted undergraduate online students
Engaging applicants via phone & email and communicating this information while integrating Houghton Online’ s value proposition in conjunction with the Assistant Director of Admissions for Houghton College Online
Liaising regularly with Admission for Houghton Online regarding applicants and newly enrolled students in so far as it relates to admission and financial aid related questions and concerns
Assisting/participating in recruiting events and initiatives as needed
Serving on the Houghton College Online Leadership Team in order to help to explore new initiatives pertaining to growth and overall program improvement
Houghton College is fully committed to a culturally diverse faculty, staff, and student body.
Successful candidates will evidence similar commitments.
Please provide a brief description of your faith journey, including the nature of your current participation in a local church or fellowship.
What motivates you to seek employment with an institution that strives to work together in the manner described in the community covenant?
Do you have any questions or concerns regarding either the doctrinal statement or community covenant?
Review of applications will begin immediately and will continue until the position is filled. All offers of employment from Houghton College are contingent on the successful completion of a criminal background check.
About Houghton College - Houghton, NY
Founded in 1883, Houghton College is a Christian liberal arts college in the Wesleyan tradition. Few colleges have so successfully combined the inspiration and strength of the Christian spirit with a contemporary, academically excellent, liberal arts education. The overall student body of 1,100 represents 40 states and Canadian provinces and 25 foreign countries.
Houghton is a member of the American Association of Colleges & Universities, the Annapolis Group and the Council of Christian Colleges and Universities. US News & World Report's “America's Best Colleges" Guide has ranked Houghton among the Tier 1 National Liberal Arts institutions. Houghton is also ranked in the top 3 percent of colleges nationwide according to the fourth-annual ranking of America's Best Colleges, compiled by Forbes and the Center for College Affordability and Productivity. Additional information on Houghton College can be found at: www.houghton.edu.
The college has an operating budget of $35 million.