Dedicated to assisting in the development of student success, the Office of Clinical Support Services resides within USS and provides consistent accessible guidance for all St. George’s University (SGU) students offering pathways to choosing a specialty, preparing strong residency applications, applying to the right programs, learning best practices for residency interviews and understanding all the ways to attain residencies as well as extending opportunities to those facing challenges and post-graduate career decisions.
The Student Support Specialist – Career Guidance will implement and manage student centric guidance and communications utilizing various mediums while supporting the Office of Career Guidance (OCG) efforts to enhance and uphold a superior service level to students. The specialist will directly respond to student queries and provide exceptional educational career support to SGU’s medical students as they attempt to navigate the residency placement process and post graduate pathways. The specialist is an outstanding communicator who is approachable, possesses strong interpersonal skills, and has the capacity to handle a large volume of communications and projects in an organized manner. This role requires the ability to work collaboratively with other organizational associates; and display the patience and resiliency required to work with all students and create content based upon trends of noticeable needs and situations of students throughout their medical career timelines. The specialist exemplifies a positive work attitude along with a strong work ethic.
Content creation and implementation of guidance messaging by creating and publishing OCG content that supports the OCG’s on-going campaign to continually enhance the student’s medical education career, residency application preparation and pathways for post graduate options.
Provide inspiration to the team’s goals to increase residency retention rates. Connect the guidance to trends of student activities, while collaborating with Clinical deans and advisors.
Facilitate over 14 annual webinar presentations with the Director of OCG, Primary Advisors and Deans.
Create webinar presentations, update content and update internal cohort United Stated Medical Licensing Examination (USMLE) exam trends through competitive analysis. Edit and post presentations, navigating several medium points for student interaction and consumption.
Collaborate with the Strategic Program Manager to define, craft and skillfully build corrective or curative content with supportive language and corresponding data to align with all communication events, targeted guidance and specialty specific strategies.
Research residency programs to validate participating programs are in the National Resident Matching Program (NRMP) and are reporting of the competitive landscape of Caribbean Medical school residency attainment results.
Upload data results annually within SGU proprietary software solutions and are made accessible to expected graduates for residency planning.
Produce and publish communication campaigns to large cohorts of students using internal software tools (EMS), designing and creating templates, in addition to analyzing response rates, student interactions and trends.
Schedule and prepare campaigns in a timely manner related to the SGU student and graduate populations throughout the clinical career calendar.
Create and publish periodic questionnaires targeted for gathering student feedback specific to various initiatives and student support for the School of Medicine (SOM). Facilitate collection of responses, aimed at improving student experience, analyzing feedback specific to academic and demographic needs in order to gain insight related to residency application strategies.
Create and collaborate on OCG website segments, along with supporting in the maintenance of the site. Provide updates related to communication events, ensure an up to date platform and introduce creative strategies to encourage website engagement and increased traffic.
Additional ad-hoc projects, related to improving quality of guidance, as assigned.
Essential Knowledge, Skills & Abilities
Provide an outstanding support experience to SGU’s medical students while maintaining excellence in ethics, integrity and team engagement.
Strong understanding of the University’s guiding principles, while being capable in relaying them to students, clinical associates, Advisors and University Support Services (USS) and SGU associates.
Exemplify our core values, building and maintaining relationships with Advisor, Deans and students daily.
Communicate with students and their queries with professionalism and knowledgeable responses.
Strong understanding of and being well versed in NRMP Match, ECFMG and Core Clerkship terminology, as well as remaining abreast in location specific guidance, for CA, TX and International students.
Actively seek out professional development opportunities. Proactively improve ways to improve OCG’s service level, as well as initiating self-learning through research in addition to provided training.
Ability to communicate in a clear and concise manner, both verbally and in written reports to manager, leadership, students, and Advisors.
Ability to achieve fluency in working with two concurrent cohorts.
Strong customer centric and client relationship management skills with ability to initiate relationship building.
Ability to navigate an organization and build positive work relationships throughout.
Must exemplify a positive work attitude with a strong work ethic.
4 – 5 years of experience in a client facing or customer service role.
Proficiency in MS Excel, MS PowerPoint, and MS Word.
Project Management experience is preferred but not required.
Intermediate level in MS Excel is preferred but not required.
Desired, but not mandatory: MS Visio, Banner, Webinar tools.
Former experience as medical education coordinator or program coordinator for a residency program that has a high percentage of international medical graduates (IMGs) is preferred.
Work Environment/Physical Demands
This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
Hours and Travel
A typical work week is Monday through Friday 9am to 5pm,
This position may require occasional travel up to 5% to affiliated hospitals and potentially Grenada.
Additional hours outside of the core business hours will be required for webinar events and Match related initiatives. Flexibility with extended hours is required.
About University Support Services/St. George's University
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.