The Student Services Administrative Specialist in the Center for Academic Affairs (CAA) provides operational support to the Assistant Dean of Student Services and other staff members of CAA as needed. The position serves as the initial point of contact for CAA and is responsible for effectively, accurately, and efficiently answering questions from prospective students by telephone, email or during in person visits at the school. Responsibilities also include overseeing the scheduling process for academic advisors; making referrals or directing people to appropriate individuals and departments within IUSON and on the IUPUI campus; updating IUSON website content, preparing and updating printed recruitment materials, publishing a monthly student newsletter, coordinating student events, communicating with students and others on behalf of the department, and supporting the department as needed. This position also manages the recruitment and selection of new IUSON Student Ambassadors and coordinates scheduling of recruitment outreach events.
As the CAA frontline customer relations person, the Student Services Administrative Specialist position requires knowledge of IUSON undergraduate and graduate academic programs, and key offices throughout the campus and University. The position effectively uses student information systems, standard computer-based business applications, web-based services and the University's cloud-based systems to complete assigned work. This position reports to the Assistant Dean for Student Services.
High school diploma or GED and two years of administrative experience.
Knowledge of computers with specific knowledge of Microsoft Office including detailed application of calendaring, e-mail, database, spreadsheet, desktop publishing programs, and web browsing. Knowledge of web/internet-based applications. Proficient communication, customer contact, time management, problem-solving, and multi-tasking skills. Works well under pressure and is able to maintain confidentiality according to FERPA/HIPAA guidelines. Teamwork and cooperation with others. Professional and courteous attitude. Highly flexible. Ability to work for several people and perform repetitive tasks. Ability to handle multiple demands and shifting priorities. Ability to work under peak pressure periods.
College/university setting, supervisory, and project management experience. Knowledge of University administrative systems and CRM systems (student information lookups, learning management system, and data extraction).
Salary Plan: CL
Salary Grade: 06
Job Function: Student Services
This posting is scheduled to close at 11:59pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.