The Program Manager, Financial Systems reports directly to the Executive Vice President; Chief Financial Officer (EVP/CFO). This position is responsible for the oversight of all Financial systems, including the future procurement and implementation of a new Enterprise Resource Planning (ERP) system and new customer payment systems. The person in this role will be the business owner of the financial and customer payment systems, and will represent Finance in each of these projects, in coordination with the project managers assigned to the ERP and customer payment systems projects. Following implementation of these new systems, the position will oversee the continued operation of these systems, and conduct strategic planning for the systems’ future, which may include process improvements, upgrades, and developing ways to enhance and extend the benefits of the new customer payment and ERP systems. This role includes acting as the subject matter expert (SME) for these systems, as well as day-to-day oversight and business systems analysis.
As the Financial business leader, provide leadership and oversight of all Financial Systems, including the ERP and customer payment systems.
Direct and oversee all aspects of the customer payment and ERP projects, including needs analysis, and participation in procurement, implementation, operations, maintenance and future planning.
Develop/communicate policies and procedures for fare collection and related activities, including business rules, departmental coordination, setup, monitoring and troubleshooting of the internal controls and reconciliation processes.
Develop/communicate policies and procedures for ERP related activities, including business rules, departmental coordination, setup, monitoring and troubleshooting of the internal controls and reconciliation processes.
Oversee the implementation of an Enterprise Resource Planning Financial System including coordination with the Project Manager(s) and outside consultants assigned to the projects.
Approve plans for project implementation, resource management, risk management, quality management, scope management, communications management and budget management and success metrics.
Provide an escalation path for project conflict resolution as necessary.
Build positive and constructive relationships with project and system stakeholders, by understanding their needs, problems, and providing timely communications. Coordinate and/or provide staff training, manage employee relations and the workflow and prioritization of the projects. Implement or recommend development plans and corrective action, if necessary.
Manage project expenses and/or budgets related to the Financial systems.
Perform other duties as required and/or assigned in support of the Capital Metro Strategic Goals and the Vision, Mission, and Objectives aligned to these goals.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Computer Science, Finance, Accounting or related degree. Related experience will be substituted on a year for year basis up to four (4) years.
Five (5) years of progressively responsible experience in Information Technology or Financial data supporting large or mid-size technology systems including four (4) years managing technology projects and technical and functional teams.
Experience managing complex IT systems and implementation and ERP or Financial Systems.
Experience in Project management and business process management. Certified Project Management Professional (PMP) by the Project Management Institute preferred.
Experience working with customer payment systems is preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of accepted business practices and procedures, and of related legislation and legal practices and procedures.
Knowledge of relevant federal, state and local laws, codes, policies and regulations related to fare systems and financial/ERP systems.
Knowledge of Information System Implementation Lifecycle, project management techniques and principles, current technology and trends and transit systems.
Excellent organization abilities, analytical skills and written and verbal communication skills.
Ability to communicate to diverse stakeholder groups, including the interpretation and administration of policies and procedures sufficient to implement, discuss, resolve and explain to staff and stakeholders.
Ability to plan, organize and direct the work of project consultants, contractors and staff.
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, contractors and undertake duties and tasks as assigned without close supervision.
Ability to lead cross functional teams and effectively manage multiple priorities and diverse groups of people and activities simultaneously.
Ability to be self-motivated and seek opportunities for continuous improvement of IT skills and processes.
Ability to be a positive and constructive leader and a catalyst and willing participant of organizational changes.
Demonstrated leadership ability including strategic planning, business analysis and process improvement skills.
Proficiency in Microsoft Office 365 including Word, Excel, SharePoint, PowerPoint and Outlook.
CAPITAL METRO IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER