Job Title: Site Specialist - Regional Learning Centers
Department: Delaware Campus & RLC's
Location: Columbus Campus - TBD
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Flexible hours M-S from 7am - 10pm. Ability to work at either the Delawware Campus or any Regional Learning Center (primarily Dublin, Reynoldsburg, and Westerville).
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation's education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally. Position Summary
The Site Specialist Delaware Campus and Regional Learning Centers primarily supports the daily operation of their assigned facility. This support includes working closely with the location supervisor to assist faculty, support tutors and advisors, and facilitate student support services. Additionally, the site specialist works independently to ensure the facility is maintained and work orders are reported as needed. This position strives to provide an environment that enables faculty, staff, and students to locate resources necessary for teaching and learning. Core Competencies Required
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Service Focus, Collaboration, Planning and Organizing, Adaptability, Positive Approach, Quality Orientation, Communication, Leveraging Feedback
ESSENTIAL JOB FUNCTIONS
BUILDING & OPERATIONAL SUPPORT
Coordinates and delivers administrative support for faculty, staff, and students. Prepares site for instruction, makes room assignments, and obtains equipment (i.e. pens, markers, paper, etc.) and technology (i.e. projectors, computers, etc.) as needed by faculty, students or staff. Performs administrative duties as associated with faculty and staff; this includes, but is not limited to, processing forms, mailboxes, faculty handbook, and ad hoc requests for faculty support. Orders supplies to overall operation of the assigned location, in compliance with College policy. Supports services offered at the location (i.e. advising, testing center, open computer labs, tutoring, student activities, etc.) and performs preventative maintenance on equipment. Assists with events and programs hosted by the site and by the Delaware Campus and other Regional Learning Centers.
ENROLLMENT & STUDENT SERVICES SUPPORT
Understands and explains the application, admission, enrollment, and financial aid process. Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, orientation, placement testing, advising, course selection, registration, and fee payment. Provides information about campus services and resources, student life, and opportunities for campus involvement. Supports programs by coordinating activities, maintaining campus knowledge through email, newsletters, flyers and other forms of communications, maintaining records and confidentiality, and performing other related tasks. Advises students on academic pathways, course selection, prerequisites and offerings, as needed.
Provide service to customers, using expertise and experience in the specialized function. Greets visitors, faculty, staff, students, and administrators. Resolves customer, operational and administrative problems. Answers phones, routes calls and takes messages. Provides assistance when necessary and responds to questions.
OTHER DUTIES & RESPONSIBILITIES
Other duties as required inclusive of providing assistance as needed during peak periods. Attends all required department meetings and trainings at any campus location or off-site location. Communicates any concerns related to building operations to appropriate contacts. Hours include working outside of a normal workweek schedule at the College's Delaware Campus and Regional Learning Centers on an as needed basis.
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 10 pounds.
Typical office environment. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities:
Knowledge of: standard office practices within area of specialization; effective customer service techniques; database entry systems; Microsoft Office.
Ability to: provide basic assistance and support to functional area of responsibility; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; exhibit a pleasant public manner and telephone etiquette; work independently with little supervision and in teams, as designated.
Skill in: servicing of customers within area of specialization; performing administrative duties in support of specialized function; application of job related computer software; operation of job-related equipment including computer and other equipment; demonstrates adequate skills in verbal and written communications; data entry; application of job software programs.
Minimum Qualifications: High School Diploma or GED with at least one (1) year experience in customer service. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). *An appropriate combination of education, training, coursework and experience may qualify a candidate.
Internal Number: req2854_1577108359
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.