Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Each summer, Georgetown University's School of Continuing Studies hosts Summer Programs for High School students and Summer Sessions. The various Summer Programs for High School students programs and courses provide opportunities for talented and motivated high school students to learn more about a subject area of their interest. The dynamic programs and courses offer learning opportunities for high school students to hear from Georgetown faculty and Washington decision-makers and experts, and gain hands on learning experience through classroom activities and unique educational off-site visits. Summer Sessions is comprised of over 1200 undergraduate, graduate and visiting domestic and international students.
The School of Continuing Studies is seeking a temporary Parent & Student Services Advisor (PSSA) to support all high school programs: http://summer.georgetown.edu and Summer Sessions programs: https://summersessions.georgetown.edu . S/he is responsible for providing high level customer service to parents, prospective students, and current students on a daily basis, by acting as a central point of contact for these shareholders. The incumbent will take the lead on resolving student and parent issues, maintaining applicable documentation and will demonstrate institutional knowledge to refer students and parents to University departmental offices as appropriate. This position will manage student inquiries and issues related to: the admissions and application process, course selection and registration process, scheduling, payment processes, student participation forms management, scholarship awarding management, GOCard application process, dining services & meal plans, residential living services, and co-curricular social and academic programming. This is a full-time (40 hours/week) temporary position, ending on August 7th, 2020 with no possibility of renewal or extension. Ideal work hours are 9:00 am - 5:30 pm, Monday - Friday. Beginning in June, some weekend hours may be required. Depending on the needs of the office, opportunities for overtime may arise. Additional responsibilities may include:
Serve as the first point of contact for student and parent inquiries pertaining to courses, programs, and services administered by the department. Understand and articulate program purposes, missions, goals, policies, and procedures.
Collaborate with other Georgetown University divisions, including: Office of Admissions, Non-Credit Student Accounts, Office of Revenue and Receivables, University Information Services, GoCard Office, School of Continuing Studies, Office of Academic Affairs and Compliance.
Engage in proactive outreach and student pipeline management to convert students from admitted to registered students.
Develop the social media calendar, including content creation and scheduling content posts for social media campaigns using social media management software.
Serve as the point of contact for parents of students on campus by explaining emergency protocols related to student and parent concerns.
Work closely with Summer Hoya, Summer Sessions, and academic staff to resolve issues related to students currently on campus.
Log student and parent inquiries for record maintenance and perform student record transactions and maintenance to keep student records up to date, including admissions application updating, registration transactions, updating student class lists, registration lists, and scholarship lists.
Other duties as assigned by the Director of High School Programs, or the Program Director for Summer Sessions.
Qualifications and Requirements
1 year of customer service experience and a High School diploma or equivalent.
Knowledge of Microsoft Office, Google Documents and Sheets, common social media platforms, Microsoft Excel, TargetX, and Destiny is preferred
Excellent inter-personal, crisis management, organizational and time-management skills
Ability to work with a diverse group of individuals, and community development skills
Strong attention to detail and excellent and effective verbal and written communication skills
Must be able to work collaboratively and effectively with partner offices, parents and students
Current Georgetown Employees:
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Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected] .
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR08207
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.