As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
The UW Finance Transformation Program (UWFT) is a $200M initiative to replace the University’s financial systems with an integrated system to manage the full suite of financial transactions and reporting needs in the UW system – to include academic, administrative, and healthcare. UWFT will fundamentally change the processes and tools that the University employs to track, spend, collect, manage, and report University finances in excess of $7B in annual revenues, resulting in more timely and actionable information for leadership. Among the UW’s highest administrative priorities, this multi-year initiative is one of the largest finance system projects in Washington State and the outcome of the program will be highly visible at all levels of the University and the state.
UWFT has an outstanding opportunity for a Change Manager. This recruitment may fill multiple openings.
This position will play a key role in ensuring that the UWFT Program is understood and accepted at UW by an array of affected constituents ranging from daily to occasional users of the system, to other stakeholders who may raise questions or concerns regarding this effort, its associated costs, and outcomes / benefits. The Change Manager will focus on the people side of change, including changes to business processes, systems and technology, job roles, and organizational structures. This position is responsible for defining and implementing change management plans that maximize employee engagement to ensure successful adoption and transition to the new system, roles, and processes. A primary focus will be working with and coaching unit-level leaders and teams to ensure that units and departments maximize buy-in and minimize resistance and are able to leverage the UWFT change management framework and standards.
This position will be part of a team of Change Managers who report to the Change Management Lead. This position works closely with other members of the combined Organizational Change Management team that is focused on change management, communications, and training. Additional responsibilities include supporting the functional teams in integrating change management activities into their project plans, and providing support and coaching to unit leadership, front-line managers, and supervisors as they help their direct reports through the transition.
Develop and Execute Change Management Plans
Develop and execute a comprehensive, actionable, and targeted change management plan around changes to people, processes, and systems; apply a structured approach and methodology for people-side change including stakeholder analysis, coaching plans, communications, training, and resistance management plans
Participate in business process workshops to understand the current and future business processes; assess the change impacts on the organization and roles
Support organizational design: understand the current organization and roles, design the new business organization structure, and map roles to the new structure; realign Finance policy to the new design
Stakeholder / Change Network Coaching and Engagement
Provide subject matter expertise and guidance on the management of employee changes by advising/coaching unit-level leaders and managers (network of change champions) on the execution of established change management activities (e.g., communications / championing the process and system change, education and training, post go-live support, etc.)
Coordinate with other resources in central administration to provide assistance to unit-level leaders and managers in defining checklists and approaches for realizing cost and efficiency savings within their units
Identify potential people-side risks and anticipated points of resistance, and develop mitigation plans to address the concerns
Readiness Assessment and Measurement
Conduct readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner to sponsors and stakeholders
Create and manage measurement systems to track adoption, utilization, and proficiency of individual changes, and adjust change management strategies and tactics as necessary
Coordinate efforts with other Change Managers
Work with communications and training staff to develop plans and activities to support the people-side change; support communication and training efforts at the units
Partner with functional project team members to integrate change management activities into their project plans
Bachelor's Degree in communications, organizational development, HR management, behavioral psychology, business, or related field
Minimum of 5 years of experience with both theoretical and practical aspects of organizational change management and employee support in an enterprise project context
Experience and knowledge of change management principles, methodologies, and tools (e.g., stakeholder analysis, change impact assessment, role mapping, organization design, readiness assessment, resistance management, etc.)
Analytical skills required to measure and assess the impact and effectiveness of change management activities, and to recommend and execute improvement actions
Excellent communication skills – both verbal and written, including active listening and the ability to clearly articulate messages to a variety of audiences
Strong group facilitation skills with demonstrated experience turning working session notes into high-quality deliverables
Demonstrated ability to coach and mentor others
Ability to influence others and move toward a common vision or goal
Strong interpersonal skills to establish and maintain positive working relationships with a wide array of stakeholders, colleagues, and staff
Demonstrated ability to work independently and as a member of a team; ability to work collaboratively with and through others
Ability to conform to shifting priorities, demands, and timelines within a fast-paced environment
Strong business acumen and understanding of organizational issues and challenges
Strong organizational problem solving and root cause identification skills
Strong customer focus and excellence in relationship management with key partners
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience working in higher education, large medical center, or other large complex enterprise
Experience managing change in the context of an enterprise-wide system implementation / migration from a legacy system; understanding of project management approaches, tools and phases of the project lifecycle
Experience with process development and system analysis
Understanding of Finance business processes
CONDITIONS OF EMPLOYMENT:
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.