Organizational Area: Academic Affairs: Academic Planning, Programs and Coordination - UC Washington Center (UCDC)
Location: Washington, DC
Posting Salary: Salary commensurate with experience.
Position Summary: Manages the Unit of Student Services, including functional areas of Orientation, Residential Life, Student Counseling Center, Avenue C (local convenience store), & Student Conduct. Formulates Residential Life policies and procedures for the UCDC program in line with UCOP requirements. Creates annual strategic goals for the unit and individual staff members. Represents the unit internally and externally. Manages the operating budget and human resources of the unit. Serves as local Title IX officer and CARE response team chair.
Special Conditions of Employment:
Shift Work Travel Other (Specify Below)
Other Special Conditions of Employment:
Must be willing to move to Washington DC and live in the UC Washington Center.
Job Close Date:
Directly and closely supervises four (4.0) FTE Student Life Specialists in their job functions. The Director of Student Services also participates in and supervises the after-hours emergency and crisis rotation. Additionally, serves as liaison for 2 contract licensed counselors serving at UCDC's Counseling Center.
Meets with Student Life Specialists to provide leadership, guidance, and supervision in the daily administration of their areas of responsibility.
Assigns work, approves schedules and requests for leave.
Evaluates performance and makes recommendations concerning performance; supervises and chairs the annual hiring and selection process of staff members; works to resolve complaints.
Conducts staff meetings on weekly basis and weekly one on one meetings with staff members.
Job Requirements Bachelor's degree in related area minimum 7 years' experience working in higher education setting.
Knowledge and ability to execute the emergency on-call process and rotation for staff members. Knowledge of emergency protocols and procedures to ensure student and staff safety. Skills in monitoring and assessing to ensure compliance and efficiency within protocols.
Knowledge of common University-specific computer application programs including Advocate (Student Conduct Software), SIS (Student Information System) and UCOP software platforms.
Skills in monitoring/assessing people, processes or services, to make improvements.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Ability in problem identification, reasoning, ability to develop original ideas to solve problems, persuasion, leadership, and intercultural competence.
Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Serves as the final appeal in the Residential Student Conduct process at UCDC. Responsible for University sanctions up to and including removal from the UCDC program, with additional approval from Executive Director.
Experience managing a broad range of student services within the residential life community. Knowledge and understanding of national practices and trends in residential life and on-campus housing which affect higher education and student development. Skill in conceptualizing, analyzing, and interpreting broad educational issues, policies and regulations.
In-depth knowledge of, and ability to interpret, University policies and regulations which affect students and to develop and implement residential living policies and procedures consistent and complimentary to the UCDC Student Code of Conduct and Housing Contract.
Proven experience interacting in sensitive situations with individuals from a wide range of academic, socioeconomic, and cultural backgrounds. Familiarity with and understanding of student needs and concerns. Ability to research, evaluate, assess and find solutions for changing student needs. Required
Skill in applying organizational development, team building, problem solving, and conflict resolution techniques in group situations. Proven ability to help students reflect on and understand community living concepts by processing critical incidents they experience.
Knowledge and skill in making sound independent judgments, maintaining calm and professional demeanor, decorum and presence of mind to promote civil and professional communication.
Proven effective interpersonal, group, and cross-cultural communication and leadership skills. Skill in leading, and promoting leadership within diverse populations, particularly students. Skill in public speaking and presentations. Ability to lead and facilitate effective group activities.
Experience selecting, training, providing work direction, and evaluating professional staff, graduate interns and student interns including collaborating to set performance goals, conducting performance appraisals, and providing training.
Ability to recruit, interview, hire, manage and supervise effectively the work of others including setting and meeting performance goals, conducting performance appraisals and providing training. Required
Master's degree in College Student Affairs or closely related field. Preferred
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