The primary responsibility for this position is to implement and support the integration of iVUE Customer Care and Billing (CC&B) to/from Accounting and Business Solutions (ABS). Embrace the iVUE enterprise and work with Member/Customers and Professional Services Project Managers in implementing, supporting and troubleshooting all areas if CC&B to/from ABS integration and balancing. Be an active member of the team by working closely with the New Member/Customers and Professional Services Project Managers to implement, support, troubleshoot, research, and resolve issues within the iVUE Enterprise.
Work with business area IPMs to ensure key integration tasks are completed in the Project Plan.
Assist with setup and training of Device Management integration, Deposit Management, GL Aliases and Accounting in the CC&B applications as well as the Deposit and Credit Refunds.
Monitor and Assist with CC&B to GL Balancing issues
Assist with the setup and training of Cash Register integration, Miscellaneous Receivable Integration, and Installment Loan Integration.
Assist with the business analysis and the evaluation of current processes and ensure iVUE integration best practices are implemented.
Provide superior customer support to internal and external customers in all encounters.
Communicate with all parties involved in the enterprise implementation.
Perform on-site training or deliver remote application training to Member/Customers as needed.
Complete required conversion documents and utilize support tools and best practices as directed.
Validate and audit the accuracy of converted data, which includes material inventory, devices and reconciling converted totals.
Other Duties as assigned.
May prepare materials and deliver learning courses.
May be called upon to assist in other implementation areas and design teams.
May be called upon to participate in testing of new product development or enhancements.
Up to 25% travel to customer sites, as necessary, to meet the business objectives.
Desired Job Experience:
Strong understanding of accounting principles
Basic knowledge of Project Management processes and theory
Generally, 3-5 years of product usage or implementation experience
Member/Customer support experience
Utility and/or Telecom Industry billing and accounting experience
Knowledge, Skills & Abilities Preferred:
Excellent research and problem-solving skills with strong attention to detail
Excellent verbal and written interpersonal communication skills
Excellent presentation and training skills
Ability to teach and influence others
Ability to work on a team and independently
Ability to organize and prioritize
Commitment to NISC’s Statement of Shared Values
Desired Education and/or Certification(s):
?? Bachelor’s Degree in a business-related field or equivalent experience preferred.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
Disclaimer: Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Internal Number: 20-53
About National Information Solutions Cooperative (NISC)
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.