Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
The Classroom Manager & Technologist directly supports the teaching needs of Georgetown University faculty by ensuring all technology, instructional materials, and classroom fixtures are available in the General Purpose Classrooms (GPCs) administered by the Office of the University Registrar (OUR) on the Main Campus of Georgetown University. S/he works the early shift each weekday ensuring each of their assigned GPCs is unlocked, reset, furnished, powered up, tested and ready for instruction before 8:00 am each weekday when classes begin. The incumbent is primarily responsible for meeting faculty teaching and students' learning needs in a timely, continuous and proficient fashion. The position maintains a daily classroom inventory checklist of all of their GPCs and performs other duties as necessary, including serving patrons in the main office of Classroom Educational Technology Services (CETS), supervising the work of student employees, participating in University meetings and departmental planning, and performing other duties and tasks as assigned. Reporting to the Senior Classroom Manager and Academic Support Lead (SCMASL), the Classroom Manager/ Technologist has additional duties that include but are not limited to:
Directly supports the teaching, learning and research needs of the faculty, students, and staff in the classroom setting by monitoring and maintaining technology and delivering media to enhance teaching pedagogy.
Ensures that technology is properly delivered to and set up for over 20,000 classes yearly.
Confers with faculty, students, staff and administrators to ensure that the proper GPCs are selected for course assignments, and that the proper teaching tools and technology are selected to support the pedagogy of instruction and the use of GPCs for academic and extracurricular functions.
Consults with CETS staff and other service providers to ensure that faculty, students, staff and administrators are given access to the resources needed to enhance teaching, learning and research at Georgetown. This will include approximately 2000 contacts or in-depth questions posed yearly by patrons or staff.
Works closely with staff in CNDLS as a partner to assist faculty to integrate new technology and resources into the teaching, learning and research environments.
Liaises with Library departments, notably the GNMC, to ensure that faculty, students and staff have timely access to titles purchased and production capabilities needed to produce presentations for the classroom.
Interacts with other technology service providers such as MSBTC and LLTC to make classroom technology and media resources seamless for the user.
Coordinates with the Network Administrator/Classroom Computer Coordinator (NA/CCC) to ensure that classroom computer images and automatic updates are free from operating defects, are deployed properly on CETS classroom computers, and serve the needs of 500+ faculty using those computers.
Trains and instructs faculty, students, staff and administrators in the effective use of computer and audio-visual technology, electronic resources, lecture capture, PRS devices and web-conference services in the classrooms.
Ensures each GPC in the zone is conducive to teaching and learning. Monitors classroom infrastructure - temperature, lighting, electricity, furniture, window treatments, chairs, trash-removal, adequate supplies of chalk, markers, erases, batteries for wireless microphones, and other teaching accessories, and reports issues to the Executive Director, and/or GU Facilities.
Elicits faculty feedback and reports satisfaction/problems to the CETS Executive Director.
Assists the Executive Director, Associate Directors and selective faculty in planning for classroom renovations and in the selection of technology to be added to existing classrooms, auditorium, and seminar rooms.
Requirements and Qualifications
Bachelor's degree or a combination of significant professional experience and applicable certifications
Hands-on experience with audio-visual and computer equipment in an academic institution or technology service provider's environment
Familiarity with the role of technology service on college campus fulfilling presentation needs
Understand teaching pedagogy and the importance of technology in the modern classroom
Working knowledge of audio-visual and computer equipment with the ability to troubleshoot computer software and access networks
Expertise with Windows operating systems and Mobile Operating Systems
Familiarity with Mac operating systems and applications; web page authoring/editing software; database software, spreadsheet software; word processing; presentation software and electronic information resources in an academic setting
Experience with online catalogs, Internet resources and navigation tools, and audio and video production
Ability to learn new hardware systems and software applications
Must have excellent oral and written communication skills; ability to write clearly and concisely; strong interpersonal and customer-service skills; strong work ethic; attention to details; ability to multi-task and ability to work under pressure in a complex, changing environment
Bachelor degree in educational technology or a related field
One-year supervisory experience, and four years' experience in supporting audio-visual systems
Sponsored Project Management (if applicable)
If this position serves as the Department Financial Manager for a Sponsored Project, please insert the text found on the HR website:
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Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation) , disability status, protected veteran status, or any other characteristic protected by law.
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
Internal Number: JR08125
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.