Do you have experience building comprehensive training programs? Are you mission-driven and interested in becoming a member of an impactful team? If so, our Development Operations team at MSK has a career opportunity for you!
Our team is responsible for the technical infrastructure and business operations that support Developments fundraising efforts. We strive to increase our fundraising potential through the creation of innovative technology and process solutions.
We are seeking a Training Specialist to lead a comprehensive learning and performance program for new and established employees through a variety of media.
Build and facilitate training programs to accompany new software products, features, and processes for the Development team.
Facilitate training and orientation for new employees and coordinate a seamless onboarding experience.
Provide ongoing support to fundraising and operations staff, and be well versed in department policies, processes, and business rules.
Innovate and improve learning solutions by researching and introducing new learning products and collaborative design.
Engage with project teams as a thought partner and represent the needs of our users.
Develop and implement performance support and training tools based on learning needs assessments and continuously revise instructional curricula and delivery.
Lead the strategy for learning programs with appropriate and engaging instructional materials and products, maintaining a center of knowledge about leading-edge learning solutions and best-practices in multimedia instruction.
Bachelor's degree (required) or Masters degree (preferred) and at least 2-4 years of relevant experience in organization development, I/O psychology, learning technology, related behavioral science, or another related field.
Proven ability to develop and deliver training presentations and materials, with attention to the principles of Adult Learning Theory.
Experience with software instruction and high proficiency with technology. Knowledge of Blackbaud CRM or other fundraising software is a plus.
Well-versed in effective instructional design, training courses via digital vehicles, and classroom delivery for diverse audiences.
Ability to assess learners, analyze data, and establish metrics to measure the success of a training program.
Ability to manage multiple training programs and impromptu assignments with tight deadlines.
A strong analytical aptitude and desire to continually learn and innovate.
A high level of attention to detail, process, and organization.
Excellent written and verbal communication skills.
Experience building e-learning content, using learning management systems (e.g., Saba), and using polling software (e.g., Poll Everywhere) is a plus!
A collaborative, consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, self-starter, and committed to success.
An experienced presenter with an ability to synthesize and present highly complex/technical information so that it is clear and easy to understand.
Passionate about human-centered design or design thinking.
An effective communicator, capable of determining how best to reach different audiences and adapting communications based on that understanding.
Capable of confidently and credibly sharing your point of view while developing trusting relationships.
** Please submit a cover letter along with your resume as part of your application.
Internal Number: 2019-38194
About Memorial Sloan-Kettering Cancer Center
As one of the world's premier cancer centers, Memorial Sloan-Kettering Cancer Center is committed to exceptional patient care, leading-edge research, and superb educational programs. The close collaboration between our physicians and scientists is one of our unique strengths, enabling us to provide patients with the best care available today as we work to discover more effective strategies to prevent, control, and ultimately cure cancer in the future. Our education programs train future physicians and scientists, and the knowledge and experience they gain at Memorial Sloan-Kettering has an impact on cancer treatment and the biomedical research agenda around the world.